Optum Billing Supervisor

Optum, a UnitedHealth Group Company; Cebu City; On-site; PHP 420,000 - 540,000; Full time

Benefits offered by this job

Market pay levels

Retirement plan

Medical plan (HMO) from Day 1

Dental, medical, and optical reimburse

Life and disability insurance

Paid time-off

Sick leave conversion

Tuition reimbursement

EAP

Annual merit increases

Employee recognition

Training and staff development

Employee referral program

Volunteerism opportunity

All statutory benefits

Job summary

Optum, a UnitedHealth Group Company, is seeking a Patient Account Resolution Specialist supervisor in Cebu City. You will coordinate daily activities, set team priorities, and ensure timely task completion while collaborating with other supervisors.

You will coach and mentor staff, resolve operational issues, and guide decisions using established policies and business plans. The role requires 1–2 years supervisory experience and familiarity with call center, medical, insurance, or collections

Qualifications

• Completed at least 2 years college level
• Minimum of 1-2 years experience as a Subject Matter Expert in a call center setting, medical, insurance, or collections process
• Minimum of 1-2 years of Supervisory Experience
• Can pass Domain (Operations) Final Interview
• Good problem-solving skills
• Demonstrates great depth of knowledge/skills in call center, medical, insurance, or collections domain expertise
• Able to work on a shifting schedule

Responsibilities

• Coaches and mentors team members to achieve the metric goals/targets
• Identifies and resolves operational problems using defined processes, expertise and judgment
• Guides decisions based on policies, procedures and business plan
• Guide and mentor team members to achieve their career goals

Skills

Problem solving

Supervisory experience

Call center expertise

Operations domain knowledge

Domain interview pass

Shifting schedule adaptability

Job description

About the role

Coordinates, supervises and is accountable for the daily activities of Patient Account Resolution Specialist. Sets priorities for the team to ensure task completion and coordinates work activities with other supervisors.

Key responsibilities

• Coaches and mentors team members to achieve the metric goals/targets

• Identifies and resolves operational problems using defined processes, expertise and judgment

• Guides decisions based on policies, procedures and business plan

• Guide and mentor team members to achieve their career goals

About you

• Completed at least 2 years college level

• Minimum of 1-2 years experience as a Subject Matter Expert in a call center setting, medical, insurance, or collections process

• Minimum of 1-2 years of Supervisory Experience

• Can pass Domain (Operations) Final Interview

• Good problem-solving skills

• Demonstrates great depth of knowledge/skills in call center, medical, insurance, or collections domain expertise

• Able to work on a shifting schedule

Work Arrangement

• Must be willing to work onsite.

WHAT WE OFFER:

• Market Competitive Pay Levels
• Retirement Plan
• Medical Plan (HMO) from Day 1 of employment
• Dental, Medical, and Optical Reimbursements
• Life and Disability Insurance
• Paid Time-Off Benefits
• Sick Leave Conversion
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• Annual Performance Based Merit Increases
• Employee Recognition
• Training and Staff Development
• Employee Referral Program
• Employee Volunteerism Opportunity
• All Mandatory Statutory Benefits

WHO WE ARE:

Optum is the health care technology and innovation company of the UnitedHealth Group enterprise along with UnitedHealthcare.

UnitedHealth Group is a health care and well-being company with a mission to help people live healthier lives and help make the health system work better for everyone.

We’re a leading health solution and care delivery organization. Our work is complex, but our mission is simple: create a healthier world, with you at the center.

As part of a Fortune 5 enterprise, we are improving the health care experience of over 125 million people around the world.

Elevate your career with a leading health care company while improving lives.

Join us in evolving health care so everyone can have the opportunity to live their healthiest life. This is your opportunity to be part of a team that’s dedicated to Caring. Connecting. Growing together.