Onsite CSR — Growth & Team Culture

transcosmos Asia Philippines, Inc.; Quezon City; On-site; PHP 167,000 - 257,000; Full time

Job summary

Transcosmos Asia Philippines, Inc. is hiring a Customer Service Representative to handle inquiries via phone, email, chat and social media in an onsite setup at KPointe Building, Gilmore, Quezon City, with a shifting schedule (predominantly dayshift).

The role requires at least 2 years of college education with 6 months of customer service experience or college graduates with no BPO experience, plus average to good communication skills and residency within Metro Manila.

Qualifications

• At least 2 years of college education with 6 months of customer service experience in any industry.
• College graduates with no BPO experience are welcome to apply.
• With average to good communication skills
• Must be currently residing within Metro Manila

Responsibilities

• Respond to customer inquiries via phone, email, chat and social media in a professional and timely manner.
• Assist with order tracking, product information, returns, account issues, and other general support.
• Escalate unresolved issues to the appropriate department while maintaining ownership until resolution.
• Educate customers on product features and updates to maximize their user experience.
• Participate in team meetings and training sessions to stay up to date on product knowledge.

Skills

Customer service

Communication skills

Education

Two years of college education

Job description

Transcosmos Asia Philippines, Inc. is hiring a Customer Service Representative to handle inquiries via phone, email, chat and social media in an onsite setup at KPointe Building, Gilmore, Quezon City, with a shifting schedule (predominantly dayshift).

The role requires at least 2 years of college education with 6 months of customer service experience or college graduates with no BPO experience, plus average to good communication skills and residency within Metro Manila.