Onsite CSR - Multisite Customer Support | Flexible Shifts

Gratitude Philippines; Manila; On-site; PHP 201,000 - 335,000; Full time

Job summary

Teleperformance Philippines is urgently hiring Customer Service Representatives (CSR) across multiple onsite locations in Metro Manila. Whether you are a fresh graduate or career shifter, this role offers opportunities to start or advance in the BPO industry.

As a CSR, you will handle customer inquiries, provide product information, resolve issues, and maintain high customer satisfaction. Shifting schedules and onsite work are required at selected sites.

Qualifications

• At least High School Graduate (Old Curriculum) or Senior High School Graduate.
• Minimum 12 months of experience in Insurance, Billing, Financial, or Banking accounts.
• Relevant financial or customer service account experience is required.

Responsibilities

• Handle customer inquiries through designated communication channels.
• Provide accurate information about products and services.
• Address customer concerns, complaints, and service requests professionally.
• Deliver excellent customer service and maintain customer satisfaction.
• Resolve customer issues efficiently and escalates complex concerns when necessary.
• Maintain accurate documentation of customer interactions.
• Follow company policies, procedures, and quality standards.
• Meet established performance and customer service targets.

Skills

Communication skills

Customer service

Willing to work onsite

Shift work

Education

High School Graduate

Job description

Teleperformance Philippines is urgently hiring Customer Service Representatives (CSR) across multiple onsite locations in Metro Manila. Whether you are a fresh graduate or career shifter, this role offers opportunities to start or advance in the BPO industry.

As a CSR, you will handle customer inquiries, provide product information, resolve issues, and maintain high customer satisfaction. Shifting schedules and onsite work are required at selected sites.