WE'RE HIRING ASAP – OPERATIONS SUPERVISOR

Neksjob Philippines; Pasay; On-site; PHP 390,600 - 580,320; Full time

Benefits offered by this job

Equity Incentive Plan

Commission

Performance Bonus

Incentives

Job summary

Neksjob Philippines is seeking an Operations Supervisor to lead a team in Seaside, SM Mall of Asia, Pasay City. This on-site role requires at least 2 years of supervisory experience in a BPO/Contact Center and willingness to work shifting schedules. The position focuses on coaching, monitoring metrics, and ensuring operational excellence.

Responsibilities include staffing, overseeing performance, and ensuring compliance with company and client standards to meet service targets.

Qualifications

• At least 2 years Supervisory experience in a BPO/Contact Center
• Willing to work onsite
• Willing to work on a shifting schedule

Responsibilities

• Lead and manage a team of Customer Service Representatives
• Monitor team performance and provide coaching
• Ensure quality and operational excellence
• Improve team productivity and workflow
• Resolve operational concerns and escalate when needed
• Ensure compliance with company and client standards

Skills

Supervisory experience

Coaching

Staffing

Performance monitoring

Education

Bachelor's degree

Job description

WE'RE HIRING ASAP – OPERATIONS SUPERVISOR

On-site - Pasay 1-3 Yrs Exp Bachelor Full-time

Job Description

Employee Recognition and Rewards

Equity Incentive Plan, Commission, Performance Bonus, Incentives

Government Mandated Benefits

Professional Development

Job Training, Professional Development

A Call Center Operations Supervisor directs day-to-day team activities to ensure performance targets are met. Key duties include monitoring call quality, handling escalated issues, and coaching agents to optimize metrics like average handle time and customer satisfaction. They also manage staffing, training, and operational reporting.

Qualifications:

• At least 2 years Supervisory experience in a BPO/Contact Center
• Willing to work onsite
• Willing to work on a shifting schedule

Job Responsibilities:

• Lead and manage a team of Customer Service Representatives
• Monitor team performance and provide coaching
• Ensure quality and operational excellence
• Improve team productivity and workflow
• Resolve operational concerns and escalate when needed
• Ensure compliance with company and client standards

Working Location

Seaside, SM Mall of Asia. GXRH+HG6, Pasay City, Metro Manila, Philippines

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