Onsite Operations & Coaching Specialist

Outsource Accelerator; Pasig; On-site; PHP 279,000 - 502,000; Full time

Benefits offered by this job

Health Insurance

HMO

13th Month Pay

Paid Holidays

Pag-IBIG Fund

Job summary

Outsource Accelerator in Pasig is seeking an Operations Support Specialist to manage OA's people obligations across a portfolio of employees. You will drive coaching, performance monitoring, and timekeeping administration, while ensuring compliance and accurate documentation.

As a key liaison with client accounts, you will attend calls with the Associate Director of Operations and progressively take on independent client account management, coordinating with HR and leadership to uphold standards

Qualifications

• Minimum 2 years in a Team Leader or supervisory role within a BPO or outsourcing environment.
• Demonstrated experience in employee coaching, feedback delivery, or performance management.
• Experience with coaching documentation, incident reports, or employee compliance records.
• Strong process documentation skills - write clear, step-by-step procedures from scratch without supervision.
• Excellent written and verbal English communication.
• High proficiency in Google Workspace and Microsoft Office.
• Highly organized; capable of managing documentation across a high-volume portfolio.
• Comfortable managing ambiguity and varied client expectations.

Responsibilities

• Employee Relations & Coaching: serve as the named primary OA contact for all assigned employees; conduct coaching sessions and translate feedback into documented coaching and action plans.
• Timekeeping & Attendance Management: review and approve timekeeping records in GreatDay; flag anomalies and coordinate discrepancies with HR and Payroll; ensure compliance across the portfolio.
• Documentation & Records Management: document all coaching sessions and action plans; maintain employee records per OA standards.
• Process Documentation & Library Management: build and maintain the operations process library; document recurring processes with clear, step-by-step instructions; ensure documents are labeled and version-controlled.
• Reporting: submit a structured weekly summary covering tasks, progress, blockers, and observations for leadership.
• Coordination with HR & Operations Leadership: collaborate on onboarding/offboarding, escalate performance concerns, support cross-functional initiatives.

Skills

Team Leadership

Coaching

Performance Management

Documentation

Google Workspace

Microsoft Office

English Communication

Organizational Skills

Client coordination

Education

Bachelor's degree

Tools

GreatDay

Job description

Outsource Accelerator in Pasig is seeking an Operations Support Specialist to manage OA's people obligations across a portfolio of employees. You will drive coaching, performance monitoring, and timekeeping administration, while ensuring compliance and accurate documentation.

As a key liaison with client accounts, you will attend calls with the Associate Director of Operations and progressively take on independent client account management, coordinating with HR and leadership to uphold standards