Onsite CSR: Immediate Start & Flexible Shifts

WHR Global Consulting; Quezon City; On-site; PHP 223,200 - 334,800; Full time

Job summary

A leading consulting firm in Quezon City is hiring Customer Service Representatives. The ideal candidates will handle customer inquiries with professionalism and ensure a positive experience. Qualifications include at least a high school diploma or two years in college with BPO experience. Strong English communication skills and an ability to work onsite in shifting schedules are essential. This full-time position offers a dynamic work environment focused on customer satisfaction.

Qualifications

• At least High School or Senior High School graduate with BPO experience or completed 2 years in college with BPO experience.
• Fresh graduates with strong English skills are welcome.

Responsibilities

• Handle inbound and outbound customer calls professionally and efficiently.
• Address customer inquiries, concerns, and complaints with accuracy and empathy.
• Document customer interactions and resolutions accurately.
• Meet or exceed performance metrics like quality and customer satisfaction.

Skills

Strong English communication skills

Excellent analytical and problem-solving abilities

Strong customer service orientation

Effective interpersonal and communication skills

Attention to detail

Education

High School graduate or 2 years in college

Job description

A leading consulting firm in Quezon City is hiring Customer Service Representatives. The ideal candidates will handle customer inquiries with professionalism and ensure a positive experience. Qualifications include at least a high school diploma or two years in college with BPO experience. Strong English communication skills and an ability to work onsite in shifting schedules are essential. This full-time position offers a dynamic work environment focused on customer satisfaction.