Concentrix Hiring: Non-Voice Customer Service Representative | September

Bill Gosling Outsourcing; Philippines; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Gift certificate

Free Grab ride

HMO and healthcare benefits

Job summary

Concentrix Philippines at Bridgetowne, Quezon City is hiring a Customer Service Representative for on-site work this September. The role supports Voice and Non-Voice accounts, with training provided at the Bridgetowne site.

Applicants should be prepared for shifting schedules, possible night shifts, weekends, and holidays. Entry requirements include a Senior High School diploma, good English, basic computer skills, and a willingness to work on-site.

Qualifications

• Senior High School graduate
• With or without BPO experience, depending on the account
• Good English communication skills
• Basic computer knowledge
• Willing to work on-site
• Willing to work on a shifting schedule
• Applicants with 6 months or more BPO experience are encouraged to apply

Responsibilities

• Handle customer calls professionally (Voice account)
• Assist customers with questions, requests, and concerns (Voice)
• Provide accurate information and appropriate solutions (Voice)
• Process account or service-related requests (Voice)
• Document customer interactions (Voice)
• Meet quality, productivity, and customer satisfaction targets (Voice)
• Handle customer concerns through chat, email, or other digital channels (Non-Voice)
• Respond to customer inquiries accurately and professionally (Non-Voice)
• Review account information and resolve concerns (Non-Voice)
• Process requests and provide appropriate assistance (Non-Voice)
• Maintain accurate records and meet productivity and quality goals (Non-Voice)

Job description

September Hiring: Customer Service Representative – Concentrix Bridgetowne

Concentrix Philippines is hiring this September!

Join our team as a Customer Service Representative (CSR) at our Bridgetowne, Quezon City site.

This opportunity is ideal for applicants looking for a stable work-on-site BPO career, whether you have previous BPO experience or are starting your career.

WORK ON-SITE – IMPORTANT

This is NOT a work-from-home position.

Selected applicants will be required to report to the Concentrix Bridgetowne site for training and work.

Work-on-site means you will:

• Report to the office according to your assigned schedule

• Work using company-provided systems and facilities at the site

• Attend required training and coaching sessions onsite

• Follow the account's assigned schedule, including possible night shifts, weekends, and holidays

• Maintain attendance and performance requirements

Applicants should make sure they are comfortable commuting to Bridgetowne, Quezon City before applying.

ABOUT THE ACCOUNT

We have multiple customer service opportunities available, including Voice and Non-Voice accounts.

Depending on the account assigned to you, your responsibilities may include:

Voice Account

• Handle customer calls professionally

• Assist customers with questions, requests, and concerns

• Provide accurate information and appropriate solutions

• Process account or service-related requests

• Document customer interactions

• Meet quality, productivity, and customer satisfaction targets

Non-Voice Account

• Handle customer concerns through chat, email, or other digital channels

• Respond to customer inquiries accurately and professionally

• Review account information and resolve concerns

• Process requests and provide appropriate assistance

• Maintain accurate records and meet productivity and quality goals

Account assignment will depend on business requirements, qualifications, and available openings.

QUALIFICATIONS

• At least Senior High School graduate

• With or without BPO experience, depending on the account

• Good English communication skills

• Basic computer knowledge

• Willing to work on-site

• Willing to work on a shifting schedule

• Applicants with 6 months or more BPO experience are highly encouraged to apply

FAST ONSITE APPLICATION PROCESS

If you are available to process your application onsite at Bridgetowne, this is highly recommended for applicants who want to complete the recruitment process faster.

Onsite applicants may have the opportunity to proceed through the recruitment stages more efficiently, subject to recruiter and account availability.

APPLICANT INCENTIVES

₱500 Gift Certificate Opportunity

Qualified applicants may be eligible to receive a ₱500 gift certificate, whether they pass or fail the recruitment assessment, subject to the applicable program terms and eligibility requirements.

FREE GRAB RIDE OPPORTUNITY

Applicants with at least 6 months of BPO experience may also be eligible for a FREE Grab ride going to the recruitment site, subject to eligibility and program availability.

Ask the recruiter for the complete incentive mechanics before processing.

SALARY & BENEFITS

Your salary package may vary depending on the account, position, experience, and qualifications.

Benefits may include:

• Competitive salary package

• Paid training

• Night differential

• Performance incentives

• HMO and other healthcare benefits

• Career advancement opportunities

• Employee discounts and other company benefits

Benefits and incentives may vary depending on the account and employment terms.

LOCATION

Concentrix Bridgetowne, Quezon City

If you are looking for a work-on-site BPO opportunity this September, submit your application and prepare for an onsite recruitment process.