Onsite IT Service Desk Engineer | Night Shift | HMO Day 1

IT by Design Philippines Inc.; Taguig; On-site; PHP 335,000 - 469,000; Full time

Benefits offered by this job

HMO coverage from Day 1

Free dependent

13th Month Pay

10% Night Differential for qualifying夜

Performance Bonus

Life Insurance

Staff Meals

Transportation Support

WFO Allowance

Accommodation Benefit subject to a p o

Job summary

IT By Design Philippines is seeking an IT Service Desk professional to provide Level 1–1.5 support to end users, troubleshooting hardware, software, network, and account issues. You will document steps and resolutions, and ensure timely incident handling within SLAs.

Responsibilities include supporting Windows 10/11, AD, M365, VPN, printers, and network services, with onsite work at BGC, Taguig. Strong English communication and customer service are essential.

Qualifications

• At least 2 years in IT Service Desk or similar roles.
• Strong troubleshooting and problem-solving skills.
• Experience supporting Windows 10/11 environments.
• Working knowledge of AD, M365, TCP/IP, DNS/DHCP, VPN, printers and peripherals, and Windows Server.
• Familiarity with ticketing systems; ConnectWise Manage is a plus.
• Good verbal and written English communication skills.
• Strong customer service and interpersonal skills.
• Willing to work night shifts and report 100% onsite in BGC, Taguig.

Responsibilities

• Provide Level 1–1.5 technical support via phone, email, chat, and tickets.
• Troubleshoot Windows OS, M365, AD, VPN, printers, and network connectivity.
• Diagnose and resolve hardware and software issues.
• Assist with password resets and basic AD administration.
• Troubleshoot VPN connectivity and remote access for secure user access.
• Document troubleshooting steps and resolutions in the ticketing system.
• Monitor and manage service requests and incidents via ConnectWise Manage.
• Escalate complex issues to the appropriate team when needed.
• Provide professional and timely customer service to users.
• Follow IT support procedures, security guidelines, and SLAs.

Skills

Windows 10/11

Active Directory

Microsoft 365

VPN troubleshooting

DNS/DHCP

Printers & peripherals

ConnectWise Manage

Ticketing systems

Customer service

Night shift

On-site

Tools

ConnectWise Manage

Job description

IT By Design Philippines is seeking an IT Service Desk professional to provide Level 1–1.5 support to end users, troubleshooting hardware, software, network, and account issues. You will document steps and resolutions, and ensure timely incident handling within SLAs.

Responsibilities include supporting Windows 10/11, AD, M365, VPN, printers, and network services, with onsite work at BGC, Taguig. Strong English communication and customer service are essential.