Systems Access – Management and Administration

MicroSourcing; Quezon City; On-site; PHP 300,000 - 540,000; Full time

Benefits offered by this job

Healthcare coverage on day one

Above-market compensation

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Job summary

MicroSourcing is seeking a Systems Access – Management and Administration professional to handle access credentials for MasTec client systems. Location options include Eastwood Quezon City or Paranaque, Philippines, with onsite night shifts.

You will support both MasTec employees and approved vendor personnel, vet requests, monitor processes, and deliver timely service. Strong English communication and collaborative skills are essential.

Qualifications

• Education and work experience: Bachelor’s degree in Computer Science, Computer Information Systems, or MIS.
• Minimum of 2 years of relevant experience or training.
• Experience in construction, telecommunications or engineering fields preferred.
• Equivalents of education and experience will be considered.

Responsibilities

• Manage service requests for access credentials to client systems and platforms.
• Support internal and external customers.
• Vet service requests based on criteria and requirements.
• Collaborate with stakeholders to meet processing standards.
• Monitor processes and ensure service quality.
• Ensure timely and efficient handling of service requests.
• Communicate clearly with customers about expectations and deliverables.
• Maintain documentation including job aids, access requirements, and troubleshooting guides.
• Provide weekly activity reports to management with insights and trends.
• Communicate with clients within the defined scope of work.
• Share knowledge and best practices for knowledge management.
• Participate in QA and testing activities as needed.
• Collaborate with team members to enhance customer satisfaction.

Skills

English communication

Power BI

Microsoft Office

Project management

Analytical thinking

Team collaboration

Education

Bachelor’s degree in Computer Science / CIS / MIS

Tools

Power BI

Office Suite/PM tools

Job description

Job Description

Position: Systems Access – Management and Administration.

Location: Eastwood Quezon City or Paranaque, Philippines.

Work setup and shift: Onsite | Night shift.

Responsibilities

• Manage service requests for access credentials to MasTec client systems and platforms.
• Support internal (MasTec employees) and external (approved vendor personnel) customers.
• Vet service requests based on strict criteria, prerequisites, and requirements.
• Collaborate with stakeholders to ensure requests meet processing standards.
• Monitor processes, proactively identify issues, and ensure service quality.
• Ensure timely and efficient handling of service requests.
• Communicate clearly with customers regarding expectations and deliverables.
• Maintain accurate documentation, including job aids, access requirements, and troubleshooting guides.
• Provide weekly activity reports to management with insights and trends.
• Communicate with clients strictly within the defined scope of work.
• Share knowledge, best practices, and lessons learned to support knowledge management.
• Participate in quality assurance and testing activities as needed.
• Collaborate with team members and stakeholders to enhance customer satisfaction.

Qualifications

• Education and work experience: Bachelor’s degree in Computer Science, Computer Information Systems, or Management Information Systems.
• Minimum of 2 years of relevant experience or training.
• Experience in construction, telecommunications or engineering fields preferred.
• Equivalents of education and experience will be considered.

Knowledge, Skills and Abilities

• Ability to manage high volumes of service requests, including those impacted by system or process changes.
• Excellent written and verbal communication skills in English.
• Comfortable working in a fast‑paced, deadline‑driven environment.
• Proficient in Microsoft Office Suite and project management tools.
• Strong analytical and problem‑solving skills.
• Familiarity with Power BI for building business solutions and generating insights.
• Understanding of project management concepts and workflow automation.
• Ability to communicate technical concepts clearly and collaborate effectively.
• Capable of working independently and as part of a team with minimal supervision.

Working Environment

• Standard U.S. business hours: Monday–Friday, 8 AM–6 PM CST.
• On‑site work only; remote work is not permitted.

Benefits

• Competitive Rewards: above-market compensation, healthcare coverage on day one, paid time‑off with cash conversion, group life insurance, and performance bonuses.
• Collaborative work culture and team events.
• Work‑Life Harmony: flexible arrangements to suit individual balance.
• Career growth opportunities through continuous learning.
• Inclusive teamwork celebrating diversity.