Onsite Night-Shift CSR — Health, PTO & Growth

MicroSourcing International; Cagayan de Oro; In loco; PHP 201.000 - 312.000; Tempo pieno

Vantaggi offerti da questo lavoro

Healthcare on day one

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Descrizione del lavoro

MicroSourcing International in Cagayan de Oro is seeking a Customer Service Representative for onsite night shift support. You will respond to inquiries, document interactions, and coordinate resolutions, building knowledge of services and processes to improve customer support quality.

Join a team focused on collaboration, continuous learning, and delivering excellent service. The role offers opportunities to participate in projects and process improvements within a diverse, inclusive workplace.

Competenze

• Strong written and verbal communication skills.
• Ability to actively listen, understand customer needs, and communicate information clearly.
• Good problem-solving skills and sound judgment when handling customer concerns.
• Strong organizational skills and attention to detail.
• Ability to organize and prioritize multiple tasks while meeting response-time expectations.
• Comfortable working with computers and Microsoft Office/365, Google Docs, and Google Sheets.
• Ability and willingness to learn new systems, processes, and service information.

Mansioni

• Respond to customer questions and support needs promptly and professionally through appropriate communication channels.
• Listen carefully, gather relevant information, and investigate customer questions or issues to determine the appropriate resolution.
• Resolve customer concerns whenever possible and follow through to ensure the necessary actions are completed.
• Use internal resources and collaborate with team members or other departments when additional clarification or assistance is required.
• Exercise sound judgment when handling customer concerns and avoid making assumptions when information is unclear.
• Accurately document customer information, interactions, and resolutions while meeting established response-time expectations.
• Build knowledge of company services, systems, and processes to provide increasingly effective customer support.
• Participate in projects, process improvements, and other responsibilities as assigned.
• Take on more complex customer needs and responsibilities as proficiency and knowledge of the role develop.

Conoscenze

Communication

Active listening

Problem solving

Organization

Multitasking

Microsoft Office/365

Google Docs

Google Sheets

Strumenti

Microsoft Office/365

Google Docs

Google Sheets

Descrizione del lavoro

MicroSourcing International in Cagayan de Oro is seeking a Customer Service Representative for onsite night shift support. You will respond to inquiries, document interactions, and coordinate resolutions, building knowledge of services and processes to improve customer support quality.

Join a team focused on collaboration, continuous learning, and delivering excellent service. The role offers opportunities to participate in projects and process improvements within a diverse, inclusive workplace.