Night-Shift Service Representative — Customer Support

MicroSourcing International; Cagayan de Oro; On-site; PHP 201,000 - 357,000; Full time

Benefits offered by this job

Healthcare on day one

Dependent coverage

Paid time off with cash conversion

Group life insurance

Performance bonuses

Job summary

MicroSourcing is seeking a Service Representative to join our onsite team at SM Downtown, Cagayan De Oro City. You will respond to customer questions, document interactions, and resolve issues during the night shift to ensure high-quality service.

We offer above-market compensation, healthcare coverage on day one, and support for dependents, plus paid time off with cash conversion, group life insurance, and performance bonuses. Join a diverse, collaborative team focused on growth and excellence.

Qualifications

• Strong written and verbal communication and active listening.
• Good problem-solving and sound judgment.
• Proficient with MS Office/365, Google Docs and Google Sheets.

Responsibilities

• Respond to customer questions and support needs promptly and professionally through appropriate communication channels.
• Listen carefully, gather relevant information, and investigate customer questions or issues to determine the appropriate resolution.
• Resolve customer concerns whenever possible and follow through to ensure the necessary actions are completed.
• Use internal resources and collaborate with team members or other departments when additional clarification or assistance is required.
• Exercise sound judgment when handling customer concerns and avoid making assumptions when information is unclear.
• Accurately document customer information, interactions, and resolutions while meeting established response-time expectations.
• Build knowledge of company services, systems, and processes to provide increasingly effective customer support.
• Participate in projects, process improvements, and other responsibilities as assigned.
• Take on more complex customer needs and responsibilities as proficiency and knowledge of the role develop.

Skills

Written & verbal communication

Active listening

Problem solving

Organizational skills

Multitasking

Tools

Microsoft Office/365

Google Docs

Google Sheets

Job description

MicroSourcing is seeking a Service Representative to join our onsite team at SM Downtown, Cagayan De Oro City. You will respond to customer questions, document interactions, and resolve issues during the night shift to ensure high-quality service.

We offer above-market compensation, healthcare coverage on day one, and support for dependents, plus paid time off with cash conversion, group life insurance, and performance bonuses. Join a diverse, collaborative team focused on growth and excellence.