Onsite Network & VoIP Support Engineer – Level 1 (Cebu)

VIVANT CORPORATION; Cebu City; On-site; PHP 391,000 - 558,000; Full time

Benefits offered by this job

Relocation package available

Job summary

Vivant Corporation in Cebu City is seeking a Level 1 Network & VoIP Support Engineer to be the first line of defense for networking, VoIP, and MSP services. This on-site role requires ownership of tickets from entry to resolution and close collaboration with field technicians to keep customer environments online.

The position emphasizes hands-on technical support in a real MSP/NOC setting, with rotation shifts and a relocation package available for qualified hires.

Qualifications

• 5+ years in Technical Support, Help Desk, NOC, MSP in telecom environments.
• Excellent English communication (spoken and written).
• Experience providing customer support via phone, email, and chat.

Responsibilities

• Be the first point of contact via phone, email, chat, and ticketing system.
• Own and resolve support tickets end-to-end.
• Provide clear, professional, and timely customer updates.

Skills

Customer-focused

Strong English

Ownership mindset

On-site work

Rotating shifts

Tools

ConnectWise

Halo

Zendesk

Job description

Vivant Corporation in Cebu City is seeking a Level 1 Network & VoIP Support Engineer to be the first line of defense for networking, VoIP, and MSP services. This on-site role requires ownership of tickets from entry to resolution and close collaboration with field technicians to keep customer environments online.

The position emphasizes hands-on technical support in a real MSP/NOC setting, with rotation shifts and a relocation package available for qualified hires.