Onsite Multichannel Ticketing Support Specialist

TalentBuzz Recruitment Agency; Pampanga; On-site; PHP 253,890 - 304,110; Full time

Job summary

A recruitment firm is seeking candidates for an Online Ticketing Campaign position in Pampanga. The role involves responding to customer inquiries through various channels and providing accurate information on products and services. Ideal candidates should have strong customer service skills and be able to work onsite. This is a full-time seasonal position with a salary of up to ₱25,000, depending on experience and language assessment.

Qualifications

• Experience in customer service roles is preferred.
• Ability to communicate effectively with customers.
• Familiarity with ticketing systems is a plus.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat.
• Provide accurate information regarding products and services.
• Assist customers in resolving issues and grievances efficiently.
• Maintain detailed records of customer interactions and transactions.
• Contribute to team goals by meeting individual performance metrics.

Skills

Blended voice, email and sms

Customer service skills

Job description

A recruitment firm is seeking candidates for an Online Ticketing Campaign position in Pampanga. The role involves responding to customer inquiries through various channels and providing accurate information on products and services. Ideal candidates should have strong customer service skills and be able to work onsite. This is a full-time seasonal position with a salary of up to ₱25,000, depending on experience and language assessment.