Onsite Voice & Chat Support Pro for Financial Software

TORCH Solutions; Pasacao; On-site; PHP 180,000 - 260,000; Full time

Job summary

Torch Solutions in Bacolod City is seeking a full-time customer service representative to support our financial software products. You will assist customers, navigate the software, and troubleshoot issues to ensure satisfaction.

The role requires strong English communication, on-site availability, and at least 6 months of BPO experience. You will document interactions and collaborate with the team to improve support.

Qualifications

• 6 months of BPO experience or similar customer-facing role.
• Strong English communication skills.

Responsibilities

• Assist customers and navigate financial software products.
• Troubleshoot issues to ensure customer satisfaction.
• Document interactions and collaborate with team to improve support.

Skills

Customer service

Communication

Job description

Torch Solutions in Bacolod City is seeking a full-time customer service representative to support our financial software products. You will assist customers, navigate the software, and troubleshoot issues to ensure satisfaction.

The role requires strong English communication, on-site availability, and at least 6 months of BPO experience. You will document interactions and collaborate with the team to improve support.