Onsite Mental Health Support Advocate

Metacom Careers; Quezon City; Sur place; PHP 201 000 - 312 000; Plein temps

Résumé du poste

Metacom Careers is seeking a Customer Support Representative for their Mental Health Support Specialist account in Bridgetowne, Quezon City. Onsite work and shifting schedule are required to deliver empathetic, accurate information about services and benefits while handling customer inquiries with professionalism.

The role emphasizes confidentiality, compliant processes, and documenting interactions to meet quality and satisfaction targets. Basic MS Office skills are expected.

Qualifications

• Onsite work and shifting schedule requirements.
• Proficient with MS Office applications.
• Understanding of confidentiality and compliant processes.

Responsabilités

• Provide empathetic, accurate information about services and benefits to customers.
• Handle customer inquiries with professionalism and courtesy.
• Document interactions to meet quality and satisfaction targets.
• Maintain strict confidentiality and follow data protection rules.
• Follow shifting schedule requirements as part of the role.

Connaissances

MS Office basics

Description du poste

Metacom Careers is seeking a Customer Support Representative for their Mental Health Support Specialist account in Bridgetowne, Quezon City. Onsite work and shifting schedule are required to deliver empathetic, accurate information about services and benefits while handling customer inquiries with professionalism.

The role emphasizes confidentiality, compliant processes, and documenting interactions to meet quality and satisfaction targets. Basic MS Office skills are expected.