Remote Online Customer Support Specialist

Metacom Careers; Quezon City; On-site; PHP 200,880 - 290,160; Full time

Benefits offered by this job

Performance bonus

HMO health insurance

Job Training

Professional Development

Job summary

Metacom Careers is seeking an Online Customer Service Representative in Quezon City for fresh graduates. You will handle inquiries via chat, email, and social media, delivering friendly and accurate information while maintaining customer satisfaction.

You will document interactions in the CRM, collaborate with teammates, and adapt to new tools and processes. The role is full-time on-site, offering development opportunities and government-mandated benefits.

Qualifications

• Handle inquiries via chat, email, and social media with professionalism.
• Maintain up-to-date knowledge of product offerings to provide accurate information.
• Document interactions in the CRM for future reference.

Responsibilities

• Provide exceptional customer service across channels.
• Resolve inquiries and issues with a focus on satisfaction.
• Collaborate with team to improve service delivery.

Skills

Customer service

Multitasking

Communication

Empathy

Education

Bachelor's degree

Job description

Metacom Careers is seeking an Online Customer Service Representative in Quezon City for fresh graduates. You will handle inquiries via chat, email, and social media, delivering friendly and accurate information while maintaining customer satisfaction.

You will document interactions in the CRM, collaborate with teammates, and adapt to new tools and processes. The role is full-time on-site, offering development opportunities and government-mandated benefits.