Mental Health Support Specialist

Metacom Careers; Quezon City; On-site; PHP 200,880 - 212,040; Full time

Benefits offered by this job

HMO coverage for employees startingDay

13th Month Pay

14th Month Pay

Night differential (20%)

Life and Accident Insurance

Job summary

Metacom Careers is seeking a Customer Support Representative for their Mental Health Support Specialist account in Bridgetowne, Quezon City. Onsite work and shifting schedule are required to deliver empathetic, accurate information about services and benefits while handling customer inquiries with professionalism.

The role emphasizes confidentiality, compliant processes, and documenting interactions to meet quality and satisfaction targets. Basic MS Office skills are expected.

Qualifications

• College graduate with or without BPO experience.
• Completed at least 2 years in college with a minimum of 6 months of work experience.
• Above-average English communication skills.
• Strong interpersonal, analytical, and problem-solving skills.
• Good comprehension skills.
• Basic knowledge of Microsoft Office applications.

Responsibilities

• Handle inbound customer inquiries related to behavioral and mental health services.
• Provide accurate information regarding member benefits, coverage, and available services.
• Assist customers with account-related concerns while ensuring confidentiality and compliance with company policies.
• Document customer interactions accurately in the system.
• Resolve customer concerns efficiently or escalate to the appropriate team.
• Deliver excellent customer service with empathy and active listening.
• Meet quality, productivity, and customer satisfaction metrics.

Skills

English communication

Interpersonal skills

Analytical thinking

Problem solving

MS Office

Education

Two years college completed

Tools

MS Office

Job description

Customer Support Representative Mental Health Support Specialist

Location: Bridgetowne, Quezon City, Metro Manila

Work Setup: Onsite

Schedule: Shifting Schedule

Job Summary

We are looking for Customer Support Representatives to join our Mental Health Support Specialist account. In this role, you will assist customers with inquiries related to mental health services and benefits, provide accurate information, and deliver exceptional customer support while maintaining professionalism and empathy.

Key Responsibilities

• Handle inbound customer inquiries related to behavioral and mental health services.
• Provide accurate information regarding member benefits, coverage, and available services.
• Assist customers with account-related concerns while ensuring confidentiality and compliance with company policies.
• Document customer interactions accurately in the system.
• Resolve customer concerns efficiently or escape complex issues to the appropriate team.
• Deliver excellent customer service while maintaining empathy, professionalism, and active listening skills.
• Meet quality, productivity, and customer satisfaction metrics.

Qualifications

• College Graduate with or without BPO experience.
• Completed at least 2 years in college with a minimum of 6 months of work experience.
• Above-average English communication skills.
• Strong interpersonal, analytical, and problem-solving skills.
• Good comprehension skills.
• Basic knowledge of Microsoft Office applications.
• Willing to work onsite in Bridgetowne, Quezon City.
• Willing to work on a shifting schedule, including weekends and holidays.

Compensation & Benefits

• Basic Salary: PHP 18,000 PHP 19,000 per month
• Upon Hire:
• PHP 18,000 Basic Pay
• PHP 1,000 Flex Fund Allowance
• 20% Night Differential
• HMO coverage for employees starting Day 1
• HMO coverage for one qualified dependent upon certification
• Life and Accident Insurance
• Annual Salary Increase based on performance
• 13th Month Pay
• 14th Month Pay
• Government-Mandated Benefits