Night-Shift Health Plan Support Specialist

Metacom Careers; Quezon City; On-site; PHP 201,000 - 234,000; Full time

Benefits offered by this job

Night differential

HMO coverage from Day 1

HMO dependent coverage

Life and Accident Insurance

Annual salary increase

13th/14th Month Pay

Job summary

Metacom Careers in Bridgetowne, Quezon City is hiring for a Customer Service Representative to support health insurance plan members. You will handle voice inquiries, provide clear assistance, and determine solutions while following procedures.

The role requires a college degree (or progress toward one), good English, and willingness to work night shifts including weekends and holidays. On-site work with competitive benefits is provided.

Qualifications

• College graduate; BPO experience not required.
• Two years of college may qualify with 6 months CS experience.
• No BPO experience required for qualified college graduates.
• Good to above-average English communication skills.
• Minimum CEFR B1 English proficiency.
• Willing to work night shifts.
• Willing to work weekends and holidays.
• Willing to work on-site in Bridgetowne, Quezon City.

Responsibilities

• Handle inquiries and concerns through voice calls.
• Provide accurate, clear, professional assistance.
• Understand customer needs and offer suitable solutions.
• Apply procedures and account guidelines when handling concerns.
• Document interactions accurately and completely.
• Demonstrate empathy and professional interpersonal skills.
• Meet customer service, quality, and productivity standards.
• Escalate complex issues when necessary.
• Maintain confidentiality and follow policies.
• Work night shifts, weekends, and holidays when scheduled.

Skills

Customer service

English proficiency

Night shift

Weekends/holidays

On-site Philippines

Education

College graduate

Two years of college

Job description

Metacom Careers in Bridgetowne, Quezon City is hiring for a Customer Service Representative to support health insurance plan members. You will handle voice inquiries, provide clear assistance, and determine solutions while following procedures.

The role requires a college degree (or progress toward one), good English, and willingness to work night shifts including weekends and holidays. On-site work with competitive benefits is provided.