Onsite Mental Health Support Advocate

Metacom Careers; Quezon City; On-site; PHP 240,000 - 360,000; Full time

Job summary

Metacom Careers is seeking a Customer Support Representative for a Mental Health Support Specialist account in Bridgetowne, Quezon City. This onsite role requires shifting schedules to ensure timely, empathetic responses to customer inquiries about services and benefits.

You will uphold confidentiality, follow compliant processes, and document interactions to meet quality and satisfaction targets. Basic MS Office skills are expected to perform daily tasks efficiently.

Qualifications

• Experience in customer support or service.
• Ability to document interactions accurately.
• Basic MS Office skills.

Responsibilities

• Provide empathetic, accurate information about services and benefits.
• Handle customer inquiries with professionalism.
• Maintain confidentiality and comply with policies.
• Document interactions to meet quality targets.

Skills

Customer service

Empathy

MS Office

Attention to detail

Job description

Metacom Careers is seeking a Customer Support Representative for their Mental Health Support Specialist account in Bridgetowne, Quezon City. Onsite work and shifting schedule are required to deliver empathetic, accurate information about services and benefits while handling customer inquiries with professionalism.

The role emphasizes confidentiality, compliant processes, and documenting interactions to meet quality and satisfaction targets. Basic MS Office skills are expected.