Onsite Leasing Agent & Customer Care Specialist (Dagupan)

Resolv Global; Sarrat; On-site; PHP 173,000 - 207,000; Full time

Benefits offered by this job

Paid training

Growth and career development

Supportive team environment

Job summary

Resolv Global in Dagupan City, Pangasinan, is seeking a Customer Service Representative (Leasing Agent) to be the first point of contact for prospective residents, assisting with leasing inquiries, available properties, and scheduling tours while delivering an outstanding customer experience.

This English-speaking role requires strong communication, multitasking, and the ability to manage inquiries across 3–5 applications.

Qualifications

• Previous call center or customer service experience preferred.
• Excellent verbal communication skills with a warm, professional phone presence.
• Comfortable navigating multiple applications while assisting customers.
• Ability to manage a high volume of inbound calls in a fast-paced environment.
• Empathetic, patient, and committed to delivering an exceptional customer experience.

Responsibilities

• Professionally answer inbound customer calls and identify customer needs.
• Provide accurate information regarding rental pricing, availability, and leasing requirements.
• Schedule property tours for prospective residents.
• Collect and record customer information accurately and maintain documentation.
• Answer questions about pet policies, parking, utilities, deposits, and other leasing inquiries.
• Route non-leasing inquiries to onsite property teams.
• Navigate multiple systems while maintaining excellent customer service.
• Follow processes to ensure quality and compliance.
• Deliver a friendly, professional experience on every interaction.

Skills

Clear communication

Multitasking

Customer service

Call center experience

English proficiency

Job description

Resolv Global in Dagupan City, Pangasinan, is seeking a Customer Service Representative (Leasing Agent) to be the first point of contact for prospective residents, assisting with leasing inquiries, available properties, and scheduling tours while delivering an outstanding customer experience.

This English-speaking role requires strong communication, multitasking, and the ability to manage inquiries across 3–5 applications.