Leasing Agent & Customer Experience Specialist (Dagupan)

Resolv Global; Bangui; On-site; PHP 173,000 - 207,000; Full time

Benefits offered by this job

Paid training

Growth opportunities

On-site work environment

Stable job

Job summary

Resolv Global in Dagupan City is seeking a Customer Service Representative (Leasing Agent) to be the first point of contact for prospective residents. You will assist with leasing inquiries, share information on available properties, and schedule tours while delivering outstanding service.

The role requires strong communication in English, the ability to handle multiple applications, and a commitment to a friendly, professional customer experience.

Qualifications

• Call center or customer service experience preferred.
• Excellent verbal communication and a warm, professional phone presence.
• Ability to manage multiple applications/screens while assisting customers.
• Strong multitasking, organizational, and problem-solving skills.
• Must be able to work full-time on-site in Dagupan City, Pangasinan.

Responsibilities

• Answer inbound customer calls and identify customer needs.
• Provide accurate information on rental pricing, availability, amenities, and leasing rules.
• Schedule property tours for prospective residents.
• Collect and record customer details and inquiry information accurately.
• Create and update customer records and documentation.
• Address questions on pet policies, parking, utilities, and deposits.

Skills

Customer service

Verbal communication

Multitasking

Empathy

English proficiency

Job description

Resolv Global in Dagupan City is seeking a Customer Service Representative (Leasing Agent) to be the first point of contact for prospective residents. You will assist with leasing inquiries, share information on available properties, and schedule tours while delivering outstanding service.

The role requires strong communication in English, the ability to handle multiple applications, and a commitment to a friendly, professional customer experience.