Leasing Agent & Housing Concierge — Onsite Dagupan

Resolv Global; Laoag; On-site; PHP 173,000 - 207,000; Full time

Benefits offered by this job

On-site in Dagupan

Paid training

Growth opportunities

Team environment

Job summary

Resolv Global in Dagupan City seeks a Customer Service Representative (Leasing Agent) to be the first contact for prospective residents, handling leasing inquiries, pricing details, and scheduling property tours while delivering an outstanding customer experience.

This English-speaking role requires strong communication, multitasking, and accurate data entry across multiple systems. Prior call center or customer service experience is preferred, with full-time on-site work and paid training.

Qualifications

• Previous call center or customer service experience preferred.
• Strong verbal communication skills in English.
• Ability to multitask across multiple applications while assisting customers.
• Detail-oriented with accurate data entry and records management.
• Able to work full-time onsite in Dagupan City, Pangasinan.

Responsibilities

• Professionally answer inbound customer calls and identify customer needs.
• Provide information on rental pricing, availability, amenities, and leasing requirements.
• Schedule property tours for prospective residents.
• Record and update customer information accurately.
• Maintain customer records and documentation.
• Explain pet policies, parking, utilities, and deposits related to leasing.
• Route non- leasing inquiries to onsite property teams.
• Navigate multiple systems while delivering excellent service.
• Maintain records and follow established processes for quality and compliance.
• Deliver a friendly, professional, and empathetic experience on every interaction.

Skills

Verbal communication

Multitasking

Customer service

Call center experience

Organizational skills

Empathy

Self-motivation

Tools

CRM systems

Job description

Resolv Global in Dagupan City seeks a Customer Service Representative (Leasing Agent) to be the first contact for prospective residents, handling leasing inquiries, pricing details, and scheduling property tours while delivering an outstanding customer experience.

This English-speaking role requires strong communication, multitasking, and accurate data entry across multiple systems. Prior call center or customer service experience is preferred, with full-time on-site work and paid training.