Full-Time Leasing & Customer Service Agent (Dagupan)

Resolv Global; Philippines; On-site; PHP 173,000 - 207,000; Full time

Benefits offered by this job

On-site in Dagupan

Paid training

Growth opportunities

Supportive team

Job summary

Resolv Global is seeking a Customer Service Representative (Leasing Agent) in Dagupan City. You will be the first point of contact for prospective residents, handling inquiries, pricing, and tours with a focus on outstanding service.

The role requires English proficiency and comfort with multitasking across several software systems to deliver accurate information and a smooth leasing process.

Qualifications

• Previous call center or customer service experience preferred.
• Excellent verbal communication skills with a warm, professional, and customer-focused phone presence.
• Comfortable navigating between 3 to 5 applications or screens simultaneously while assisting customers.
• Ability to manage a high volume of inbound calls and adapt quickly in a fast-paced environment.
• Strong multitasking, organizational, and problem-solving skills.
• Empathetic, patient, and committed to delivering an exceptional customer experience.
• Self-motivated, dependable, and able to work independently while contributing to a collaborative team.
• Personal or professional experience with renting or leasing is an advantage but not required.
• Willing and able to work permanent night shifts.
• Must be able to work full-time onsite in Dagupan City, Pangasinan.
• An English resume is required for consideration.

Responsibilities

• Professionally answer inbound customer calls and identify customer needs.
• Provide accurate information regarding rental pricing, availability, community amenities, and leasing requirements.
• Schedule property tours for prospective residents.
• Collect and accurately record customer information, including contact details and inquiry information.
• Create and update customer records and maintain accurate documentation.
• Answer questions regarding pet policies, parking, utilities, application requirements, deposits, and other leasing-related inquiries.
• Route non-leasing inquiries to the appropriate onsite property teams.
• Navigate multiple systems and applications simultaneously while maintaining excellent customer service.
• Maintain accurate records and follow established processes to ensure quality and compliance.
• Deliver a friendly, professional, and empathetic experience on every customer interaction.

Skills

Customer service

Leasing

Call center experience

Multitasking

Communication skills

Tools

CRM software

Job description

Resolv Global is seeking a Customer Service Representative (Leasing Agent) in Dagupan City. You will be the first point of contact for prospective residents, handling inquiries, pricing, and tours with a focus on outstanding service.

The role requires English proficiency and comfort with multitasking across several software systems to deliver accurate information and a smooth leasing process.