Leasing & Customer Care Specialist (On-site Dagupan)

Resolv Global; Dingras; On-site; PHP 173,000 - 207,000; Full time

Benefits offered by this job

Paid training

Growth and career development

Stable on-site work environment

Supportive team environment

Job summary

Resolv Global is hiring a Customer Service Representative (Leasing Agent) to join our Dagupan City team. You will be the first contact for prospective residents, handling inquiries, leasing requirements, pricing details, and tours with a focus on exceptional service.

The role requires strong English communication, the ability to work night shifts, and a full-time on-site presence in Dagupan. Training is provided with opportunities for growth within a supportive team.

Qualifications

• Prior call center or customer service experience preferred.
• Excellent verbal communication with a warm, professional phone presence.
• Able to navigate 3 to 5 applications simultaneously.
• Capable of handling high inbound call volume in a fast-paced environment.
• Strong multitasking, organizational, and problem-solving skills.
• Willing to work permanent night shifts, full-time onsite in Dagupan.

Responsibilities

• Answer inbound calls and identify customer needs professionally.
• Provide information on rental pricing, availability, amenities, and leasing requirements.
• Schedule property tours for prospective residents.
• Record customer information accurately and maintain records.
• Answer questions about pet policies, parking, utilities, deposits, and other leasing inquiries.
• Route non-leasing inquiries to onsite property teams.
• Navigate multiple systems while maintaining excellent service.
• Maintain records and follow processes for quality and compliance.
• Deliver friendly, professional, empathetic customer interactions.

Skills

Verbal communication

Multi-tasking

Customer service

English proficiency

Call center experience

On-site work readiness

Job description

Resolv Global is hiring a Customer Service Representative (Leasing Agent) to join our Dagupan City team. You will be the first contact for prospective residents, handling inquiries, leasing requirements, pricing details, and tours with a focus on exceptional service.

The role requires strong English communication, the ability to work night shifts, and a full-time on-site presence in Dagupan. Training is provided with opportunities for growth within a supportive team.