Leasing Agent & Customer Service Pro — Dagupan (On-site)

Resolv Global; San Miguel; On-site; PHP 173,000 - 207,000; Full time

Benefits offered by this job

On-site in Dagupan

Paid training

Growth opportunities

Supportive team environment

Stable full-time employment

Job summary

Resolv Global in Dagupan City, Philippines seeks a Customer Service Representative (Leasing Agent) to be the first contact for prospective residents, handling leasing inquiries, property details, and tours with exceptional service.

You will speak with customers, work in a fast-paced environment, and leverage strong communication and multitasking skills to maintain a high-quality experience. English proficiency required, on-site role.

Qualifications

• Prior call center or customer service experience preferred.
• Excellent verbal communication and a customer-focused phone presence.
• Ability to navigate 3–5 applications while assisting customers.
• Must be able to work full-time on-site in Dagupan City.
• Resume submitted in English.

Responsibilities

• Answer inbound calls and identify customer needs.
• Provide information on pricing, availability, amenities, and leasing requirements.
• Schedule property tours for prospective residents.
• Record and update customer information accurately.
• Maintain customer records and documentation.
• Answer questions on pet policies, parking, utilities, deposits and other leasing inquiries.
• Route non-leasing inquiries to onsite teams.
• Use multiple systems while delivering excellent service.
• Maintain records and ensure quality and compliance.
• Deliver friendly, professional, empathetic interactions.

Skills

Customer service

Call center

English proficiency

Multitasking

Job description

Resolv Global in Dagupan City, Philippines seeks a Customer Service Representative (Leasing Agent) to be the first contact for prospective residents, handling leasing inquiries, property details, and tours with exceptional service.

You will speak with customers, work in a fast-paced environment, and leverage strong communication and multitasking skills to maintain a high-quality experience. English proficiency required, on-site role.