Onsite Knowledge & Training Lead (QC)

Gratitude Philippines; Quezon; On-site; PHP 480,000 - 720,000; Full time

Job summary

Gratitude Philippines is seeking a strategic, highly organized professional to manage Knowledge Acquisition (KA) and Knowledge Transfer (KT) for a fast-paced account. You will oversee onboarding, on-the-job training (OJT), Go-Live governance, and continuous refresher training.

The role requires collaboration with clients and stakeholders, strong documentation skills, and adherence to regulatory and internal policies.

Qualifications

• Bachelor's degree required.
• 3+ years experience as a Trainer (Social Media experience preferred; open to other industries).
• Stable job history.
• Amenable to mid-shift onsite in Quezon City.

Responsibilities

• Knowledge & Training Management: Oversee end-to-end onboarding, OJT, Go-Live governance, and continuous refresher training.
• Stakeholder & Client Collaboration: Align with clients and stakeholders to document processes, host calibration sessions, and drive action items.
• Compliance & Administration: Streamline policy updates, maintain training data, and ensure strict compliance with regulatory guidelines.
• Performance & Metrics: Coach trainers and policy specialists while owning Knowledge Management and business performance metrics.

Skills

Training management

Stakeholder collaboration

Performance coaching

Education

Bachelor's degree

Job description

Gratitude Philippines is seeking a strategic, highly organized professional to manage Knowledge Acquisition (KA) and Knowledge Transfer (KT) for a fast-paced account. You will oversee onboarding, on-the-job training (OJT), Go-Live governance, and continuous refresher training.

The role requires collaboration with clients and stakeholders, strong documentation skills, and adherence to regulatory and internal policies.