Learning & Transition Lead for Client Deployments

Keywords Studios Plc; Manila, Hinoba-an; Hybrid; PHP 700,000 - 1,000,000; Full time

Benefits offered by this job

Non-taxable Allowances

HMO and Life Insurance

Paid Time Offs

Annual Wellness Subsidy

Job summary

Keywords Studios in Asia Pacific, Philippines, is seeking a Knowledge Transfer (KT) Lead to drive learning solutions for new client implementations, transitions, and strategic initiatives. You will design, develop, deliver, and transition project-specific training, ensuring staff readiness for live operations.

With 3–5 years in Learning & Development and experience leading ILT and VILT programs, you will create curricula, assessments, nesting programs, and certifications.

Qualifications

• Minimum 3–5 years in Learning & Development, Training, Operations, or Project Implementation.
• Experience leading instructor-led and virtual learning programs.
• Experience supporting new client implementations or operational launches.

Responsibilities

• Lead project-specific knowledge transfer and learning readiness activities for new client launches and operational transitions.
• Partner with client Training teams, Operations, Quality Assurance, and Project Management to understand business requirements and learning objectives.
• Evaluate existing client learning materials and determine readiness for implementation.
• Design and develop project-specific training curricula, facilitator guides, learner materials, assessments, certification criteria, remediation plans, and nesting programs when required.
• Complete Train‑the‑Trainer (T3) certification requirements and facilitate instructor‑led and virtual training sessions.
• Deliver onboarding programs, certification activities, and knowledge assessments to ensure learner readiness.
• Partner with Operations and Quality teams to support nesting and performance stabilization.
• Monitor learner performance during initial support periods and recommend interventions.
• Provide coaching to Trainers, Team Leaders, and Operations partners during transition.
• Document handover to BAU Training team and capture lessons learned.

Skills

Learning & Development

Project management

Instructional design

Facilitation

Quality assurance

Collaboration

Education

Bachelor's degree

Tools

LearnUpon

MS Office

Google Workspace

Job description

Keywords Studios in Asia Pacific, Philippines, is seeking a Knowledge Transfer (KT) Lead to drive learning solutions for new client implementations, transitions, and strategic initiatives. You will design, develop, deliver, and transition project-specific training, ensuring staff readiness for live operations.

With 3–5 years in Learning & Development and experience leading ILT and VILT programs, you will create curricula, assessments, nesting programs, and certifications.