Knowledge Transfer Lead: Learning & Development (Hybrid)

Keywords Studios Manila; Pasig; Hybrid; PHP 900,000 - 1,200,000; Full time

Benefits offered by this job

Non-taxable Allowances

HMO and Life Insurance

Paid Time Offs

Annual Wellness Subsidy

Job summary

Keywords Studios Manila seeks a Knowledge Transfer Lead to drive successful transfer of project knowledge and operational readiness for new client implementations. You will design and deliver training curricula, certifications, and nesting programs, ensuring teams are prepared for live operations.

You will collaborate with client Training, Operations, QA, and PM teams to define objectives, assess readiness, and drive continuous improvement. A hybrid work setup in the Philippines is offered.

Qualifications

• Experience leading instructor-led and virtual learning programs.
• Experience supporting new client implementations, transitions, or operational launches.
• Experience developing training curricula, assessments, and learning materials.
• Experience partnering with cross-functional teams and external stakeholders.

Responsibilities

• Lead project-specific knowledge transfer and learning readiness activities for new client launches and operational transitions.
• Partner with client Training teams, Operations, QA, and PM to understand learning objectives.
• Evaluate existing client materials and readiness for implementation.
• Design and develop training curricula, facilitator guides, learner materials, assessments, and nesting programs.
• Deliver onboarding programs, certification activities, and knowledge assessments.
• Monitor learner performance during initial stabilization period and adjust interventions.
• Provide coaching to Trainers, Team Leaders, and Operations partners.
• Document handovers to BAU Training team and capture lessons learned.

Skills

ILT/VILT

Curriculum design

Assessments design

Learning analytics

Operational readiness

Nesting programs

Project coordination

Coaching Trainers

Documentation

Relationship building

Education

Bachelor's degree in Education/HR/Business

Adult Learning Certification

Instructional Design Certification

Tools

LearnUpon

Microsoft Office

Google Workspace

Job description

Keywords Studios Manila seeks a Knowledge Transfer Lead to drive successful transfer of project knowledge and operational readiness for new client implementations. You will design and deliver training curricula, certifications, and nesting programs, ensuring teams are prepared for live operations.

You will collaborate with client Training, Operations, QA, and PM teams to define objectives, assess readiness, and drive continuous improvement. A hybrid work setup in the Philippines is offered.