Onsite IT Support Technician

Rising Tide Digital, Inc.; Aklan; On-site; PHP 335,000 - 614,000; Full time

Job summary

Rising Tide Digital, Inc. seeks an on-site IT Support Technician to handle branch IT needs and resolve incidents promptly. You will respond to tickets, diagnose hardware, software, and network issues, and document work in the ticketing system.

Strong customer service, clear communication, and the ability to prioritise multiple requests in a fast-paced environment are essential, along with adherence to IT policies and safety protocols.

Qualifications

• Bachelor's degree or equivalent work experience in IT.
• Minimum 2 years of onsite/desktop support experience.
• Strong knowledge of Windows 10/11 administration.
• Experience supporting Microsoft 365 and Office apps.
• Familiarity with Active Directory and user account administration.
• Experience troubleshooting desktops, printers, and network devices.
• Knowledge of TCP/IP, DNS, DHCP, VPN, and basic networking concepts.
• Experience using IT ticketing systems (ServiceNow/Jira/Freshservice).
• Strong troubleshooting and analytical skills.
• Excellent communication and customer service skills.

Responsibilities

• Respond to branch IT support tickets via ITSM tools, email, and SMS.
• Perform on-site and remote fault diagnosis and resolution.
• Escalate complex or high-risk issues as needed.
• Execute on-site releases and deployments for offline branches.
• Support deployment and retrieval of IT equipment.
• Conduct preventive IT health checks and maintenance.
• Assist asset tagging and inventory documentation.
• Follow IT policies, security standards, and safety protocols.
• Provide basic end-user support and guidance.
• Update and close tickets with full documentation.
• Support CCTV and basic electrical connectivity as required.
• Perform other tasks assigned by supervisor.

Skills

Windows administration

Customer service

Troubleshooting

Communication skills

Time management

Problem solving

Education

Bachelor's degree in Information Technology or related field

Tools

ServiceNow

Jira Service Management

Freshservice

Active Directory

Job description

Rising Tide Digital, Inc. seeks an on-site IT Support Technician to handle branch IT needs and resolve incidents promptly. You will respond to tickets, diagnose hardware, software, and network issues, and document work in the ticketing system.

Strong customer service, clear communication, and the ability to prioritise multiple requests in a fast-paced environment are essential, along with adherence to IT policies and safety protocols.