Onsite Desktop Support Engineer – VIP & Incident Resolution

Axiom Technologies; Manila; On-site; PHP 279,000 - 446,000; Full time

Job summary

Axiom Technologies is seeking a capable Desktop Support Engineer to coordinate end-user IT services within the organization’s desktop computing environment. The role requires hands-on support for hardware, software, and peripherals, both on-site and on-call, ensuring timely service delivery and end-user satisfaction.

You will manage desktop incidents, assist with imaging and patch management, and liaise with vendors for parts replacements.

Qualifications

• Experience in desktop support within a corporate IT environment.
• Knowledge of Windows OS and common office applications.
• Ability to provide on-site and on-call support.
• Strong incident management and ticketing skills.
• Basic printer setup and peripheral configuration.
• Coordination with vendors for hardware replacements.

Responsibilities

• Manage desktop device incidents from detection to resolution.
• Provide on-site and remote support for laptops, desktops, and peripherals.
• Handle IMAC activities and desk-side support services.
• Maintain standard hardware/software configurations and OS images.
• Ensure endpoint devices have proper images and patch levels.
• Assist with asset audits and inventory reporting.
• Provide VIP and service-level-compliant support as needed.
• Coordinate with third-party vendors for component replacements.

Skills

Desktop troubleshooting

End-user support

On-site support

Incident management

Printer setup

Vendor liaison

Tools

SCCM

Job description

Axiom Technologies is seeking a capable Desktop Support Engineer to coordinate end-user IT services within the organization’s desktop computing environment. The role requires hands-on support for hardware, software, and peripherals, both on-site and on-call, ensuring timely service delivery and end-user satisfaction.

You will manage desktop incidents, assist with imaging and patch management, and liaise with vendors for parts replacements.