IT Service Desk - Onsite

Strategic Networks, Inc.; Quezon City; On-site; PHP 223,200 - 334,800; Full time

Job summary

A leading IT support company based in Metro Manila is seeking a team member to prepare desktops and laptops for deployment, assist in maintaining desktop functionality, and address technical issues. Candidates should have a Bachelor’s Degree, with degrees in Computer Science or Management Information Systems preferred. No prior experience is necessary. This role is critical in ensuring that IT services are delivered efficiently and effectively.

Qualifications

• Bachelor’s Degree in a related field or degree in Computer Science, Management Information Systems preferred; other degrees considered.
• No relevant experience required.

Responsibilities

• Assists with maintaining the functionality and efficiency of desktop computers.
• Builds and configures infrastructure underpinning LAN services.
• Responds to routine technical issues surrounding desktop/laptop hardware and software.
• Prepares information on LAN capacity and performance.
• Reviews and updates basic and standard departmental documentation.
• Assists with adherence to technology policies and compliance.
• Ensures appropriate response times for allocated work queues.

Job description

Overview

Prepares desktops and laptops by imaging devices in preparation for deployment and testing them for proper operation. Ensures Thin Client and Virtual Desktop Infrastructure (VDI) devices interconnect seamlessly with file servers, mail servers, etc. Sets up and configures appropriate hardware and software for new team members as primary analyst.

Responsibilities

• Assists with maintaining the functionality and efficiency of desktop computers in Active Directory. Configures user access for basic Local Area Network (LAN) services, including setting up email accounts for hired team members and deleting terminated team members.
• Builds and configures infrastructure underpinning LAN services, under supervision.
• Responds to routine technical issues surrounding desktop/laptop hardware (e.g., replacement of peripheral equipment due to failure), Microsoft operating systems, and/or installed software (e.g., basic software corruption), and follows through to appropriate resolution. Delivers replacement equipment, software and/or documentation to end users.
• Prepares information on LAN capacity and performance through collection of automated reports and data, providing to higher level analyst for reporting.
• Reviews and updates basic and standard departmental documentation.
• Assists with adherence to technology policies and compliance with all security controls, as directed.
• Ensures that allocated work queues are responded to and actioned in an appropriate timescale, seeking support from higher level analysts or managers as needed.

Education and Experience

Bachelor’s Degree in Relevant Experience or Degree in Computer Science, Management Information Systems preferred; other degrees considered. Typically No Relevant Experience Required.

Preferred Qualifications

• Previous experience in an IT Server, Network, and/or PC Support, or IT customer support environment considered a plus