Onsite IT Support Engineer (L1) – Hands-on & Growth

NTT Philippines Solutions Inc.; Balanga; On-site; PHP 240,000 - 360,000; Full time

Job summary

NTT DATA is seeking an Onsite Support Engineer (L1) to provide hands-on IT support, desktop troubleshooting, and infrastructure assistance for a major global client. You will handle end-user devices, manage tickets, and collaborate with global IT teams.

The role requires a 2-year IT-related degree or higher and at least 1 year of end-user or data center experience in a BPO/ITES setting. Certifications such as ITIL, CompTIA A+, CCNA are advantageous.

Qualifications

• Graduate of a 2-year IT-related course or higher.
• At least 1 year of experience in end-user support, smart-hand support, or data center operations within a BPO/ITES environment.
• Knowledge of desktops, networks, server hardware, and IT infrastructure support.
• ITIL, CompTIA A+, CCNA, or Microsoft certifications are an advantage.

Responsibilities

• Provide onsite desktop and end-user support for hardware, software, and mobile devices.
• Manage incidents, service requests, and tickets within SLA targets.
• Support data center, network, and infrastructure operations through smart-hand activities.
• Install, configure, upgrade, and troubleshoot IT equipment and business applications.
• Assist in technology refreshes, migrations, and rollout projects.
• Work closely with global IT teams, vendors, and stakeholders.

Skills

End-user support

Desktop support

Network knowledge

Troubleshooting

Customer service

Communication

ITIL

CompTIA A+

CCNA

Microsoft Certifications

Education

Graduation from a 2-year IT-related course or higher

Job description

NTT DATA is seeking an Onsite Support Engineer (L1) to provide hands-on IT support, desktop troubleshooting, and infrastructure assistance for a major global client. You will handle end-user devices, manage tickets, and collaborate with global IT teams.

The role requires a 2-year IT-related degree or higher and at least 1 year of end-user or data center experience in a BPO/ITES setting. Certifications such as ITIL, CompTIA A+, CCNA are advantageous.