L1 IT Support

Virtual Business Partners LLC; Cebu City; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

HMO coverage

Dental & Optical benefits

2-week paid Christmas vacation

Electricity & Data subsidies

Educational Assistance 25K

Training and equipment provided

Job summary

Virtual Business Partners LLC is seeking an entry-level IT Support Level 1 professional in Cebu City to act as the first point of contact for users needing help with software, hardware, and IT-related issues. You will troubleshoot problems, document solutions, and provide clear explanations to non-technical users.

The role emphasizes strong communication, problem-solving, and a customer-centric approach. Training and equipment will be provided, with a fixed Mon–Fri schedule from 7 AM to 4 PM.

Qualifications

• Bachelor's degree in IT or related field preferred.
• Experience in a technical support or customer service role preferred.
• Familiarity with Windows and/or macOS operating systems.
• Certifications such as CompTIA A+ or equivalent desirable but not required.

Responsibilities

• Install and configure hardware, software, systems, networks, printers, and scanners.
• Diagnose and troubleshoot hardware, software, and network issues.
• Monitor and maintain computer systems and networks.
• Set up accounts for new users.
• Repair and replace equipment as needed.
• Test new technology.
• Maintain desktops, laptops, printers, and peripherals.
• Perform routine maintenance, updates, and backups.
• Document support tickets and solutions.
• Maintain records of IT incidents and service requests to identify trends.
• Run reports to analyze common issues.

Skills

Communication

Problem-solving

Non-technical explanation

Education

Bachelor's degree in IT or related field

Tools

Windows OS

macOS

Job description

Job Description:

Overview of the Role

The Level 1 IT Support serves as the first point of contact for users seeking technical assistance with software applications, hardware, and IT-related issues. This role involves troubleshooting, diagnosing problems, and providing solutions to ensure a seamless user experience. The role will possess strong communication skills, a customer-centric approach, and a basic understanding of IT concepts.

Main duties include:

• Installing and configuring hardware, software, systems, networks, printers, and scanners.
• Diagnosing and troubleshooting hardware, software, and network issues.
• Monitoring and maintaining computer systems and networks.
• Setting up accounts for new users.
• Repairing and replacing equipment as needed.
• Testing new technology.
• Maintaining desktops, laptops, printers, and peripherals.
• Performing routine maintenance, updates, and backups.
• Gathering feedback from users to enhance training.
• Documenting support tickets and solutions.
• Maintaining records of IT incidents and service requests to identify trends and improve IT support processes.
• Running reports to analyze common issues.

• Bachelors degree in Information Technology or related field is preferrable.
• Previous experience in a technical support role or customer service role preferred.
• Basic understanding of computer hardware, software, and networking concepts.
• Familiarity with Windows and/or macOS operating systems.
• Excellent communication skills and ability to explain technical concepts to non-technical users.
• Strong problem-solving skills and ability to work under pressure in a fast-paced environment.
• Certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or equivalent are desirable but not required.
• Willingness to learn and adapt to new technologies and processes.

• 500K per incident HMO coverage + Dental & Optical benefits
• 2-week paid Christmas vacation
• Electricity & Data subsidies
• 25K Educational Assistance
• Training and equipment will be provided
• Fixed Schedule of Mon-Fri from 7 AM to 4 PM