Onsite Support Engineer (L1)

NTT Philippines Solutions Inc.; Balanga; On-site; PHP 240,000 - 360,000; Full time

Job summary

NTT DATA is seeking an Onsite Support Engineer (L1) to provide hands-on IT support, desktop troubleshooting, and infrastructure assistance for a major global client. You will handle end-user devices, manage tickets, and collaborate with global IT teams.

The role requires a 2-year IT-related degree or higher and at least 1 year of end-user or data center experience in a BPO/ITES setting. Certifications such as ITIL, CompTIA A+, CCNA are advantageous.

Qualifications

• Graduate of a 2-year IT-related course or higher.
• At least 1 year of experience in end-user support, smart-hand support, or data center operations within a BPO/ITES environment.
• Knowledge of desktops, networks, server hardware, and IT infrastructure support.
• ITIL, CompTIA A+, CCNA, or Microsoft certifications are an advantage.

Responsibilities

• Provide onsite desktop and end-user support for hardware, software, and mobile devices.
• Manage incidents, service requests, and tickets within SLA targets.
• Support data center, network, and infrastructure operations through smart-hand activities.
• Install, configure, upgrade, and troubleshoot IT equipment and business applications.
• Assist in technology refreshes, migrations, and rollout projects.
• Work closely with global IT teams, vendors, and stakeholders.

Skills

End-user support

Desktop support

Network knowledge

Troubleshooting

Customer service

Communication

ITIL

CompTIA A+

CCNA

Microsoft Certifications

Education

Graduation from a 2-year IT-related course or higher

Job description

Kickstart your IT career with a global technology leader.

NTT DATA is looking for an Onsite Support Engineer (L1) to provide hands-on IT support, desktop troubleshooting, data center assistance, and infrastructure support for one of our key global clients. If you're passionate about technology, customer service, and solving technical issues, we'd love to hear from you.

What You'll Do

• Provide onsite desktop and end-user support for hardware, software, and mobile devices

• Manage incidents, service requests, and tickets within SLA targets

• Support data center, network, and infrastructure operations through smart-hand activities

• Install, configure, upgrade, and troubleshoot IT equipment and business applications

• Assist in technology refreshes, migrations, and rollout projects

• Work closely with global IT teams, vendors, and stakeholders

What We're Looking For

• Graduate of a 2-year IT-related course or higher

• At least 1 year of experience in end‑user support, smart‑hand support, or data center operations within a BPO/ITES environment

• Knowledge of desktops, networks, server hardware, and IT infrastructure support

• Strong troubleshooting, communication, and customer service skills

• ITIL, CompTIA A+, CCNA, or Microsoft certifications are an advantage

Why Join NTT DATA?

• Global leader in IT services and digital transformation

• Career growth and continuous learning opportunities

• Collaborative and inclusive work environment

• Exposure to enterprise-scale technologies and infrastructure