L1 Technical Support

Gabtech Global, LLC; Philippines; On-site; PHP 240,000 - 360,000; Full time

Job summary

Gabtech Global, LLC is seeking an L1 Technical Support specialist to provide frontline IT assistance for end users. You will handle tickets via phone, email, or portal and assist with basic connectivity, DNS, and DHCP issues.

Responsibilities include workstation imaging, malware removal, and keeping documentation up to date. A proactive, customer-focused approach and strong communication are essential, with MSP experience preferred.

Qualifications

• 1-2 years providing IT support to end-users.
• MUST have hands-on MSP experience.
• Experience with administration of Office 365 and the Office product suite.
• Experience with administration of Active Directory, Group Policy, and AD topologies.
• Understanding of VoIP technologies, administration, and troubleshooting.
• Knowledge of SaaS-based products and management of customer licenses.
• Excellent written and verbal communication skills.
• Resourceful and able to take initiative in a dynamic environment.
• Willingness to obtain relevant certifications within onboarding timeframe.

Responsibilities

• Provide end user technical support via tickets by phone, email, or customer portal.
• Escalate tickets to tier 2 and 3 support as needed.
• Troubleshoot DNS, DHCP, and basic network connectivity issues.
• Perform workstation imaging.
• Remove viruses or malware.
• Maintain and update documentation.

Skills

MSP experience

AD & GPO

Office 365 admin

VoIP knowledge

SaaS products

End-user support

Communication skills

Initiative

Education

IT certifications to obtain

Tools

Office 365

Active Directory

VoIP systems

DNS/DHCP

Job description

**PLEASE CAREFULLY READ ALL THE DETAILS BEFORE APPLYING***

JOB TITLE: L1 Technical Support

Working Hours: US Hours

Start Date: TBD

JOB ROLE & RESPONSIBILITIES:

• Provide end user technical support as needed from tickets received by phone, email, or customer portal


• Escalate tickets to tier 2 and tier 3 support technicians as needed


• Understanding of networking services such as DNS, DHCP, and ability to troubleshoot basic connectivity problems


• Workstation imaging


• Virus/Malware removal


• Maintain and update documentation

JOB REQUIREMENTS:

• 1-2 years providing IT support to end-users


• MUST have actual hands on experience with MSP


• Experience with administration of Office 365 and Office product suite


• Experience with administration of Active Directory, implementing and troubleshooting Group Policy, and AD topologies


• Understanding of VoIP technologies, administration, and troubleshooting


• Knowledge of SaaS based products, and management of customer licenses


• Excellent communication skills both written and verbal


• Resourceful, and able to take initiative in a dynamic environment


• Currently, hold or be willing and able to obtain the following certifications within the designated time frame after onboarding: