Onsite IT Service Desk Associate - Fresh Graduates Welcome

TATA Consultancy Services (Philippines) Inc.; Taguig; On-site; PHP 240,000 - 360,000; Full time

Job summary

TATA Consultancy Services (Philippines) Inc. is seeking an IT Service Desk Associate to provide frontline technical support and top-notch customer service to end users in the BGC/Taguig area.

The role focuses on incident handling, service requests, troubleshooting, and maintaining IT assets to ensure smooth daily operations. Fresh graduates with relevant IT knowledge, internships, or a strong interest in technical support are encouraged to apply.

Qualifications

• Bachelor's degree or two years college completed with no back subjects.
• Fresh graduates are encouraged to apply.
• 1-2 years IT Service Desk experience is an advantage.

Responsibilities

• Provide first and second-line investigation and diagnosis of incidents and service requests.
• Log incident details and update tickets following Service Desk procedures.
• Communicate incident progress to clients with timely updates.
• Install and configure software to meet end-user requirements.
• Escalate unresolved issues to appropriate teams within agreed timelines.
• Maintain IT assets and perform routine system updates and maintenance.

Skills

Effective communication skills

Independent work

Fresh graduates welcome

Education

Bachelor's Degree in related field

Two years college with no back subjects

Job description

TATA Consultancy Services (Philippines) Inc. is seeking an IT Service Desk Associate to provide frontline technical support and top-notch customer service to end users in the BGC/Taguig area.

The role focuses on incident handling, service requests, troubleshooting, and maintaining IT assets to ensure smooth daily operations. Fresh graduates with relevant IT knowledge, internships, or a strong interest in technical support are encouraged to apply.