Hybrid Service Desk Associate — Fresh Grad Welcome

Newtrail Services Inc; Philippines; Hybrid; PHP 201,000 - 279,000; Full time

Job summary

Newtrail Services Inc in Makati is hiring a Service Desk Associate to deliver first-line technical support and customer service in a hybrid work setup.

Fresh graduates are welcome; looking for someone with good communication, problem solving, and basic troubleshooting across hardware, software, and networks to help resolve issues for a growing client base.

Join a dynamic team in Makati with opportunities for hands-on training and career development.

Qualifications

• Bachelor’s/College Degree in IT, CS, or related field preferred.
• Fresh graduates are welcome to apply.
• Strong communication and problem-solving skills.
• Basic troubleshooting knowledge is an advantage.
• Willing to work in Makati and on shifting schedules.

Responsibilities

• Respond to customer inquiries via phone, email, or chat.
• Provide first-level technical support and troubleshooting.
• Log, track, and resolve service requests and incidents.
• Escalate complex issues to the appropriate team.
• Maintain accurate documentation of issues and resolutions.

Skills

Strong communication skills

Problem-solving skills

Basic troubleshooting

Education

Bachelor’s/College Degree in IT, Computer Science, or related field

Job description

Newtrail Services Inc in Makati is hiring a Service Desk Associate to deliver first-line technical support and customer service in a hybrid work setup.

Fresh graduates are welcome; looking for someone with good communication, problem solving, and basic troubleshooting across hardware, software, and networks to help resolve issues for a growing client base.

Join a dynamic team in Makati with opportunities for hands-on training and career development.