IT Service Desk Analyst: ITIL 1st/2nd Line (On-site)

Tata Consultancy Services Limited; Taguig; On-site; PHP 420,000 - 660,000; Full time

Job summary

Tata Consultancy Services Limited is hiring for an IT Service Desk role based on-site in Bonifacio Global City, Taguig. The candidate will handle Level 1 and some Level 2 issues, using ITSM tools to log, categorize, and resolve incidents and service requests.

The ideal candidate holds a Bachelor's degree in CS/IT, with 3+ years in IT support, and is comfortable with rotating shifts to support global operations. Strong communication and privacy awareness are required.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or equivalent preferred.
• 3+ years in IT Service Desk or related IT support role.
• Willing to work on-site in BGC, Taguig City.
• Shifts: Morning, Afternoon, Evening.

Responsibilities

• Provide Level 1 and routine Level 2 support within agreed SLAs.
• Log, categorize, prioritize, and close tickets.
• Diagnose and resolve end-user issues for Windows, MS 365, AD, VPN, printers, and email.
• Assist in incident and service request management.
• Collaborate with stakeholders and document resolutions.

Skills

ITIL knowledge

ITSM tools

Windows OS

Microsoft 365

Active Directory

VPN support

End user support

Shift work

Data privacy

Education

Bachelor's degree in CS/IT

Tools

ServiceNow

BMC Remedy

Jira Service Management

Job description

Tata Consultancy Services Limited is hiring for an IT Service Desk role based on-site in Bonifacio Global City, Taguig. The candidate will handle Level 1 and some Level 2 issues, using ITSM tools to log, categorize, and resolve incidents and service requests.

The ideal candidate holds a Bachelor's degree in CS/IT, with 3+ years in IT support, and is comfortable with rotating shifts to support global operations. Strong communication and privacy awareness are required.