Onsite Healthcare Customer Care Agent - Malabon

Caldwell Communications Consultancy Philippines; Malabon; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Competitive pay and incentives

Exposure to healthcare accounts

Collaborative environment with growth opportunities

Job summary

A healthcare consultancy firm is seeking Healthcare Customer Service Representatives to support patient inquiries and insurance questions. This on-site role located in Malabon welcomes high school graduates and involves responding to client inquiries, guiding them on healthcare services, and ensuring quality service. The ideal candidate should possess basic computer skills and be customer-oriented. Competitive pay and growth opportunities are offered in a collaborative environment.

Qualifications

• Customer-oriented with attention to detail.
• Basic computer skills and multitasking ability.
• Onsite availability in Metro Manila.

Responsibilities

• Respond to patient and client inquiries via phone, chat, or email.
• Provide guidance on healthcare services, claims, and coverage.
• Assist with form submissions and claim processing.
• Document all interactions accurately.
• Escalate complex issues to supervisors when necessary.
• Maintain service quality and satisfaction metrics.

Skills

Customer Service Problem Solving

Team Player

Back Office Support

Call Centre

Interpersonal Skills

Digital Marketing

Organizational Skills

Strong Work Ethic

Education

High School or Senior High School graduate

College preferred

Job description

A healthcare consultancy firm is seeking Healthcare Customer Service Representatives to support patient inquiries and insurance questions. This on-site role located in Malabon welcomes high school graduates and involves responding to client inquiries, guiding them on healthcare services, and ensuring quality service. The ideal candidate should possess basic computer skills and be customer-oriented. Competitive pay and growth opportunities are offered in a collaborative environment.