Onsite Gaming Support Specialist — Empathetic

iSupport Worldwide; Manila; On-site; PHP 335,000 - 558,000; Full time

Benefits offered by this job

Free lunch

Onsite gym

Fitness challenges

Upskilling academy

Modern office

Job summary

iSupport Worldwide in Manila, Philippines, is seeking a Customer Support Representative for its gaming platform. You will be the primary contact for players, handling tickets through Zendesk and resolving issues ranging from password resets to billing and technical troubleshooting, all while maintaining a friendly, patient approach.

This on-site role targets a predominantly older, female audience. Training will be provided, with opportunities for growth within customer operations, QA, or

Qualifications

• 3+ years of customer service experience, preferably in gaming, technical support, or online platforms.
• Strong written English; able to communicate clearly with older/non-technical customers.
• Experience working with Zendesk or similar ticketing systems.

Responsibilities

• Manage and resolve customer tickets through Zendesk (email and form submissions).
• Provide support for a predominantly older, female demographic with patience, clarity, and empathy.
• Handle a variety of case types including password resets, billing issues, technical troubleshooting, and gameplay questions.
• Troubleshoot software and help customers with installation or reinstallation when needed.
• Use internal tools such as refund generators, legacy platform tools, and password-reset utilities.
• Accurately document all interactions and follow established workflows.
• Escalate issues to higher-level support, QA, or engineering teams when needed.
• Contribute to continuous improvement by identifying recurring issues and suggesting process updates.
• Maintain a professional, friendly, and player-first approach in all communications.

Skills

Customer service

Written English

Multitasking

Communication

Tools

Zendesk

Refund tools

Legacy platforms

Account tools

Job description

iSupport Worldwide in Manila, Philippines, is seeking a Customer Support Representative for its gaming platform. You will be the primary contact for players, handling tickets through Zendesk and resolving issues ranging from password resets to billing and technical troubleshooting, all while maintaining a friendly, patient approach.

This on-site role targets a predominantly older, female audience. Training will be provided, with opportunities for growth within customer operations, QA, or