Onsite Email Support Specialist

TRANSCOSMOS ASIA PHILIPPINES, INC.; Quezon; In loco; PHP 240.000 - 360.000; Tempo pieno

Descrizione del lavoro

TRANSCOSMOS ASIA PHILIPPINES, INC. is seeking customer service specialists to handle email inquiries from Quezon, Philippines. The role emphasizes professional email communication and adherence to SOPs, with shifting schedules and onsite work.

Candidates may come from any education level, but must demonstrate strong English skills and a willingness to work onsite on a rotating shift. Training will cover email support workflows and quality standards.

Competenze

• College graduates may apply, irrespective of BPO experience.
• College-level applicants must have at least 6 months of relevant experience in email support or the retail industry from a non-BPO background.
• High school or senior high graduates require at least 1 year of BPO experience, including 6 months of email support.

Mansioni

• Respond to customer inquiries and concerns via email in a timely and professional manner.
• Properly tag contacts identified as High Risk or Risk of External Complaints and el…
• Follow the established Ticket Line Standard Operating Procedures (SOPs) and deliver excellent customer service.
• Submit end-of-day (EOD) reports detailing the tickets handled and addressed.

Conoscenze

Email support

English communication

Customer service

Onsite readiness

Formazione

College graduates

College-level applicants

High school / Senior high school graduates

Descrizione del lavoro

TRANSCOSMOS ASIA PHILIPPINES, INC. is seeking customer service specialists to handle email inquiries from Quezon, Philippines. The role emphasizes professional email communication and adherence to SOPs, with shifting schedules and onsite work.

Candidates may come from any education level, but must demonstrate strong English skills and a willingness to work onsite on a rotating shift. Training will cover email support workflows and quality standards.