On-Site Email & Chat Support Specialist - Quezon City

Call Center International; Quezon City; On-site; PHP 201,000 - 312,000; Full time

Job summary

Call Center International is seeking a detail-oriented Email and Chat Support Representative to handle customer inquiries through non-voice channels. You will provide timely, accurate, and professional assistance via email and live chat, ensuring a positive customer experience while working in a virtual processing environment.

Responsibilities include prompt responses via email and chat, accurate information delivery, issue resolution with professionalism, documentation of interactions, SLA

Qualifications

• High school diploma or equivalent; college degree preferred.
• Experience in customer service, email, or chat support is an advantage.
• Excellent written communication and comprehension skills.
• Basic computer proficiency and familiarity with CRM tools.
• Ability to work independently in a remote or virtual setup.
• Good time management and organizational skills.

Responsibilities

• Respond promptly to customer inquiries via email and chat platforms.
• Provide accurate information about products, services, policies, and procedures.
• Resolve customer issues efficiently while maintaining a high level of professionalism.
• Document interactions and update customer records in the system.
• Escalate complex or unresolved concerns to the appropriate team.
• Follow company guidelines, workflows, and service-level agreements (SLAs).
• Maintain confidentiality of customer data and adhere to data protection policies.
• Meet performance metrics such as response time, resolution rate, and customer satisfaction.

Education

High school diploma or equivalent

College degree preferred

Tools

CRM tools

Job description

Call Center International is seeking a detail-oriented Email and Chat Support Representative to handle customer inquiries through non-voice channels. You will provide timely, accurate, and professional assistance via email and live chat, ensuring a positive customer experience while working in a virtual processing environment.

Responsibilities include prompt responses via email and chat, accurate information delivery, issue resolution with professionalism, documentation of interactions, SLA