Remote Service Delivery Lead — KPI & Quality Champion

TASQ Staffing Solutions; Philippines; Remote; PHP 892,800 - 1,339,200; Full time

Job summary

A staffing solutions company in the Philippines is seeking a Service Delivery Lead to oversee a remote hub. Responsibilities include communicating with internal and client stakeholders, managing performance metrics, and fostering team collaboration. Candidates should have at least 7 years of experience in a similar role, focusing on KPIs and quality assurance. This position offers flexible scheduling, mainly during night shifts.

Qualifications

• A minimum of 7 years of experience as a Service Delivery Lead.
• Experience in managing KPIs like SLAs, CSAT, and quality metrics.

Responsibilities

• Representative of the Service Delivery Hub, liaising with stakeholders.
• Monitor and manage KPIs like Service Level Agreements.
• Foster a collaborative work environment.
• Provide leadership and guidance to team members.

Skills

Stakeholder communication

KPI management

Team leadership

Quality assurance

Job description

A staffing solutions company in the Philippines is seeking a Service Delivery Lead to oversee a remote hub. Responsibilities include communicating with internal and client stakeholders, managing performance metrics, and fostering team collaboration. Candidates should have at least 7 years of experience in a similar role, focusing on KPIs and quality assurance. This position offers flexible scheduling, mainly during night shifts.