Desktop Support Engineer II

D&V Philippines Outsourcing, Inc.; Philippines; On-site; PHP 335,000 - 558,000; Full time

Benefits offered by this job

Competitive salary

Non-taxable allowances

Health benefits

Vacation leave

Sick leave

Yearly bonuses

Meal allowance

Parent-friendly office

Training and certifications

CPD training assistance

License renewal reimbursement

Employee engagement activities

Job summary

D&V Philippines Outsourcing, Inc. is seeking a Desktop Support Engineer II to maintain and support end-user computing in a fully onsite environment in the Philippines. You will handle hardware/software issues, IT asset inventory, software deployment, and user training.

The ideal candidate has 2–3 years of desktop support experience, a BSIT/CS/CE degree, and proficiency in Windows 10/11, Microsoft 365, AD/Entra ID, and Intune. Night-shift willingness and knowledge of Cisco/Fortinet are a plus.

Qualifications

• 2-3 years of experience as a Desktop Support Engineer with hands-on IT asset or inventory management.
• Bachelor's degree in BSIT, Computer Science, or Computer Engineering.
• Working knowledge of Windows 10/11, Microsoft 365, Active Directory/Entra ID, and MDM tools (Intune preferred).
• Willing to work night shift if necessary (rotating schedule).
• Ability to perform remote troubleshooting and provide clear instructions.
• Excellent problem-solving and multitasking skills.
• Customer-oriented attitude.
• Knowledgeable in Cisco or Fortinet is a plus.
• Preferably living around Metro Manila.

Responsibilities

• User Support: Responding to user inquiries, troubleshooting problems, and providing solutions for desktop hardware and software issues.
• Inventory Management: Maintain the IT asset inventory end-to-end — procurement receipt, tagging, issuance, transfer, return, repair, and disposal — ensuring records reconcile with actual physical stock. Conduct scheduled physical audits and stock counts; investigate and document discrepancies. Track software licenses, warranties, and vendor service contracts; flag renewals and shortages. Prepare and release equipment for new hires, and recover and sanitize devices during offboarding, with proper sign-off documentation.
• Software Support: Assisting users with software-related problems, including troubleshooting software errors, providing guidance on software usage, and installing or updating software applications.
• Troubleshooting and Problem Solving: Analyzing and diagnosing technical problems, investigating root causes, and implementing appropriate solutions.
• User Training and Documentation: Conducting training sessions for end-users on basic desktop software and hardware usage, best practices, and security measures. Documenting technical procedures, troubleshooting guides, and FAQs to create a knowledge base for future reference.

Skills

Desktop support

IT asset management

Remote troubleshooting

Customer service

Education

BSIT/BS Computer Science/Computer Engineering

Tools

Windows 10/11

Microsoft 365

Active Directory/Entra ID

MDM - Intune

Cisco/Fortinet knowledge

Job description

Job Title

Desktop Support Engineer II

Work Setup & Schedule

• Fully Onsite

• Monday to Friday

• 8:00 AM to 5:00 PM

What you’ll be doing

• User Support: Responding to user inquiries, troubleshooting problems, and providing solutions for desktop hardware and software issues.

• Inventory Management: Maintain the IT asset inventory end-to-end — procurement receipt, tagging, issuance, transfer, return, repair, and disposal — ensuring records reconcile with actual physical stock. Conduct scheduled physical audits and stock counts; investigate and document discrepancies. Track software licenses, warranties, and vendor service contracts; flag renewals and shortages. Prepare and release equipment for new hires, and recover and sanitize devices during offboarding, with proper sign-off documentation.

• Software Support: Assisting users with software-related problems, including troubleshooting software errors, providing guidance on software usage, and installing or updating software applications.

• Troubleshooting and Problem Solving: Analyzing and diagnosing technical problems, investigating root causes, and implementing appropriate solutions.

• User Training and Documentation: Conducting training sessions for end-users on basic desktop software and hardware usage, best practices, and security measures. Documenting technical procedures, troubleshooting guides, and frequently asked questions (FAQs) to create a knowledge base for future reference.

What will make you a great fit

• 2-3 years of experience as a Desktop Support Engineer with demonstrated hands-on IT asset or inventory management ownership.

• Graduate of BSIT, Computer Science, Computer Engineering

• Working knowledge of Windows 10/11, Microsoft 365, Active Directory/Entra ID, and MDM tools (Intune preferred).

• Willing to work in night shift if necessary (rotating schedule)

• Ability to perform remote troubleshooting and provide clear instructions.

• Excellent problem-solving and multitasking skills

• Customer-oriented attitude

• Knowledgeable in Cisco or Fortinet is a plus.

• Preferably living around Metro Manila.

What D&V Philippines can offer you

D&V Philippines is a place where you can build and grow yourcareer because we invest in your training and development. You’llbe a key player in our mission to deliver high-quality, cost-effectivefinance and accounting services for CFOs and professionalservices firms in Australia, Asia-Pacific, Europe, the United States,and the United Kingdom.

You’ll also get to enjoy these perks on top of the essentialemployee benefits:

• Competitive salary with non-taxable allowances

• Health and wellness benefits

• Vacation and sick leave credits

• Yearly company and employee performance bonuses

• Free meal during office days

• Parent-friendly office

• Training and certifications

• CPD Training Assistance and PRC license renewal reimbursement

• Year-round employee engagement activities

Note: Due to the volume of applications we receive, only shortlisted candidates will be contacted for the next steps. All applications will be kept in our talent pool and may be considered for future opportunities that align with the candidate’s qualifications and experience.