Onsite Customer Support Specialist | Utilities & Finance

Biitech Solutions; Pampanga; On-site; PHP 201,000 - 312,000; Full time

Job summary

Biitech Solutions in the Philippines is seeking a Customer Service Representative (CSR) to handle inquiries, resolve concerns, and provide excellent support. This onsite role requires a customer-focused mindset and strong problem-solving skills.

Candidates with experience in utilities, telecommunications, insurance, banking, or financial services are preferred and must be willing to work onsite and follow the assigned shift schedule.

Qualifications

• 1–4 years of relevant customer service experience.
• Experience in utilities, telecommunications, insurance, banking, or financial services is preferred.
• Good communication, interpersonal, and problem-solving skills.
• Customer-focused with a positive and professional attitude.
• Willing to work onsite at the assigned location.
• Must be amenable to the assigned work schedule and shift.

Responsibilities

• Handle customer inquiries and concerns professionally.
• Provide accurate information about products, services, and account-related matters.
• Resolve customer issues efficiently and escalate complex concerns when necessary.
• Maintain accurate customer records and document interactions.
• Follow company policies, procedures, and service quality standards.
• Meet established customer service and performance targets.

Skills

Communication skills

Interpersonal skills

Problem-solving

Education

Transcript of Records (TOR)

Diploma

Certificate(s) of Employment (COE)

Job description

Biitech Solutions in the Philippines is seeking a Customer Service Representative (CSR) to handle inquiries, resolve concerns, and provide excellent support. This onsite role requires a customer-focused mindset and strong problem-solving skills.

Candidates with experience in utilities, telecommunications, insurance, banking, or financial services are preferred and must be willing to work onsite and follow the assigned shift schedule.