Customer Service Representative (CSR)

Biitech Solutions; Pampanga; On-site; PHP 201,000 - 312,000; Full time

Job summary

Biitech Solutions in the Philippines is seeking a Customer Service Representative (CSR) to handle inquiries, resolve concerns, and provide excellent support. This onsite role requires a customer-focused mindset and strong problem-solving skills.

Candidates with experience in utilities, telecommunications, insurance, banking, or financial services are preferred and must be willing to work onsite and follow the assigned shift schedule.

Qualifications

• 1–4 years of relevant customer service experience.
• Experience in utilities, telecommunications, insurance, banking, or financial services is preferred.
• Good communication, interpersonal, and problem-solving skills.
• Customer-focused with a positive and professional attitude.
• Willing to work onsite at the assigned location.
• Must be amenable to the assigned work schedule and shift.

Responsibilities

• Handle customer inquiries and concerns professionally.
• Provide accurate information about products, services, and account-related matters.
• Resolve customer issues efficiently and escalate complex concerns when necessary.
• Maintain accurate customer records and document interactions.
• Follow company policies, procedures, and service quality standards.
• Meet established customer service and performance targets.

Skills

Communication skills

Interpersonal skills

Problem-solving

Education

Transcript of Records (TOR)

Diploma

Certificate(s) of Employment (COE)

Job description

Customer Service Representative (CSR)

Work Setup:** Onsite

Experience Required:** 1–4 years

Salary Range:** ₱18,000–₱28,000

Preferred Industries:** Utilities, Telecommunications, Insurance, Banking and Financial Services

Job Description

We are looking for customer-focused and service-oriented Customer Service Representatives to handle customer inquiries, resolve concerns, and provide excellent customer support.

Candidates with experience in utilities, telecommunications, insurance, banking, or financial services are preferred.

Key Responsibilities

• Handle customer inquiries and concerns professionally.
• Provide accurate information about products, services, and account-related matters.
• Resolve customer issues efficiently and escalates complex concerns when necessary.
• Maintain accurate customer records and document interactions.
• Follow company policies, procedures, and service quality standards.
• Meet established customer service and performance targets.

Qualifications

• At least 1–4 years of relevant customer service experience.
• Experience in utilities, telecommunications, insurance, banking, or financial services is preferred.
• Good communication, interpersonal, and problem-solving skills.
• Customer-focused with a positive and professional attitude.
• Willing to work onsite at the assigned location.
• Must be amenable to the assigned work schedule and shift.
• Must have the following mandatory documents available:

• Transcript of Records (TOR)
• Diploma
• Certificate(s) of Employment (COE)

Recruitment Process

1. Candidate validation
2. Virtual interview
3. Submission of required documents
4. Job offer (JO)

Important Reminders

• Strictly no walk-ins. Applications and interviews will follow the designated recruitment process.
• Candidates must have the required documents on hand.
• Applicants must be willing to work onsite at the assigned location and follow the required shift schedule.