Onsite Energy & Telecom Support Specialist

Sourcefit; Quezon City; On-site; PHP 268,000 - 469,000; Full time

Job summary

Sourcefit in the Philippines is seeking a dedicated Customer Service Representative to join the frontline contact center. You will handle inquiries across calls, emails, and webchat, providing energy, utilities, and telecommunications support and guiding customers through online and voice sales.

The role emphasizes strong communication, excellent service orientation, and adherence to KPIs for sales, responsiveness, and first-contact resolution.

Qualifications

• Excellent written and verbal English communication.
• Strong customer service orientation with professional demeanor.
• Ability to handle calls, emails, and webchat across multiple channels.
• Willingness to learn energy, utilities, and telecommunications products.

Responsibilities

• Handle incoming and outgoing customer calls, emails, and webchat inquiries professionally and efficiently.
• Serve as the primary point of contact for customers regarding electricity, gas, phone, internet, and other utility-related services.
• Address and resolve inquiries about energy and telecommunications products and services.
• Assist customers with arranging utility connections and selecting suitable products based on needs.
• Support customers through online and voice sales channels, providing accurate information and recommendations.
• Identify customer needs and match them with appropriate solutions.
• Provide clear information on services, processes, and requirements.
• Meet KPIs related to sales, responsiveness, service quality, and first-call resolution.
• Promote the company's brand values through professional, helpful interactions.
• Collaborate with team members to resolve concerns and deliver exceptional service.
• Maintain up-to-date knowledge of products, processes, and industry information.
• Participate in training and continuous learning to improve performance.
• Demonstrate reliability, professionalism, and accountability in responsibilities.
• Perform other customer service and sales tasks as required.

Skills

Customer service

English

Communication

Multitasking

Omni-channel

Job description

Sourcefit in the Philippines is seeking a dedicated Customer Service Representative to join the frontline contact center. You will handle inquiries across calls, emails, and webchat, providing energy, utilities, and telecommunications support and guiding customers through online and voice sales.

The role emphasizes strong communication, excellent service orientation, and adherence to KPIs for sales, responsiveness, and first-contact resolution.