Bacolod Onsite Call Center Agent — Flexible Shifts

Work Avenue and Business Solutions Incorporated; Murcia; On-site; PHP 201,000 - 312,000; Full time

Job summary

Work Avenue and Business Solutions Incorporated in Bacolod is seeking a motivated Call Center Agent to assist customers with inquiries, requests, and concerns, delivering professional and efficient service in a fast-paced BPO environment. The role focuses on inbound and outbound calls, resolving issues, and ensuring a positive experience.

The ideal candidate is a high school graduate with strong communication skills, basic computer proficiency, and willingness to work onsite on shifting

Qualifications

• Customer service mindset and client-facing skills.
• Ability to communicate clearly and professionally.
• Proficiency in basic computer applications.
• Willing to work onsite in Bacolod and adapt to shifting schedules.

Responsibilities

• Handle inbound and outbound customer calls professionally.
• Respond to customer inquiries and service requests.
• Identify and resolve customer concerns efficiently.
• Provide accurate information about products and services.
• Process customer requests and account-related transactions.
• Document customer interactions and update records accurately.
• Follow company policies, procedures, and quality standards.
• Escalate complex issues to the appropriate department when necessary.
• Maintain a high level of customer satisfaction and professionalism.

Skills

Customer service

Verbal communication

Written communication

Basic computer skills

Willingness to work onsite

Education

High School Graduate

Senior High School Graduate

Tools

CRM software

MS Office

Job description

Work Avenue and Business Solutions Incorporated in Bacolod is seeking a motivated Call Center Agent to assist customers with inquiries, requests, and concerns, delivering professional and efficient service in a fast-paced BPO environment. The role focuses on inbound and outbound calls, resolving issues, and ensuring a positive experience.

The ideal candidate is a high school graduate with strong communication skills, basic computer proficiency, and willingness to work onsite on shifting