Customer Service Specialist

MicroSourcing International; Quezon City; On-site; PHP 257,000 - 391,000; Full time

Benefits offered by this job

Healthcare coverage (day one)

Performance bonuses

Group life insurance

Paid time-off

Job summary

MicroSourcing is hiring a Customer Service Specialist for our Eastwood, Quezon City site. The role is onsite with rotating shifts, focusing on prompt, professional customer support and accurate data handling.

Ideal candidates have strong English, data-entry precision, and the ability to meet deadlines in a dynamic environment. Join a diverse team and enjoy comprehensive benefits as part of a collaborative culture.

Qualifications

• Strong written English communication.
• Accurate data entry with high attention to detail.
• Ability to thrive in a fast-paced, deadline-driven environment.

Responsibilities

• Respond to customer inquiries promptly and professionally.
• Process requests, data entries, and account updates with accuracy.
• Follow SOPs to resolve customer issues effectively.
• Manage daily task queues across rotating shifts.
• Collaborate with team members to ensure coverage.

Skills

Written English

Data entry

Attention to detail

Organizational skills

Process oriented

Typing speed

CRM software

Customer service

Tools

CRM software

Ticketing platforms

Job description

Job Description:

Position: Customer Service Specialist

Location: Eastwood, Quezon City

Work setup & shift: Onsite | Shifting

Why join MicroSourcing?

You’ll Have

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role

As a Customer Service Specialist, you will:

• Respond to customer inquiries promptly and professionally while maintaining high service standards.
• Process customer requests, data entries, and account updates with high accuracy and attention to detail.
• Follow standard operating procedures and workflows to resolve customer issues effectively.
• Manage daily task queues in a fast-paced environment while consistently meeting operational deadlines.
• Collaborate with team members and leaders across rotating shifts to ensure seamless coverage.

What You Need

Non-negotiables

• Strong written English communication skills and accurate data entry capabilities.
• Exceptional attention to detail, strong organizational skills, and a process-oriented mindset.
• Ability to thrive and adapt in a fast-paced environment while meeting target deadlines.
• Full willingness to work rotating shifts, weekends, and holidays as required.

Preferred Skills/expertise

• Prior experience in customer service, contact center operations, or administrative support.
• Fast and accurate typing skills with high data entry speed.
• Familiarity with customer service ticketing platforms or CRM software.
• Strong problem-solving abilities and a active learning attitude.
• Experience handling customer inquiries across email, chat, or voice channels.

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment.

For more information, visit https://www.microsourcing.com/

• Terms & conditions apply