Onsite Customer Success Manager - Drive Growth & Retention

StoreHub Sdn Bhd, OneStoreHub Pte Ltd; Hinoba-an; On-site; PHP 600,000 - 1,200,000; Full time

Benefits offered by this job

Apple MacBooks

Career development

Cutting edge tools

Job summary

StoreHub is seeking a Customer Success Manager to ensure customers use the StoreHub platform effectively and maximize value from our features. You will own relationships with a portfolio of merchants, drive retention, adoption, and expansion while acting as a trusted internal advocate to resolve issues swiftly.

The role requires strong account management, data analysis, and communication skills, with 100% onsite work setup in Makati and occasional field work.

Qualifications

• Experience in managing customer accounts and driving long-term success.
• Ability to analyze customer data and adoption trends to inform actions.
• Strong communication and stakeholder management skills.

Responsibilities

• Relationship Management: Build and maintain high-trust partnerships with key stakeholders across your merchant portfolio.
• Retention & Health: Proactively manage account health and renewal pipelines for long-term stability and growth.
• Value Adoption: Guide merchants to maximize product usage and value from the platform.
• Upselling & Expansion: Identify and support upsell opportunities including payment terminals, membership, licenses, and other solutions.
• Strategic Problem Solving: Advocate for merchants to resolve issues swiftly.
• Customer Advocacy: Channel merchant feedback into actionable insights for product teams.
• Operational Excellence: Maintain precise data and forecasting within internal systems.

Skills

Relationship management

Retention

Value adoption

Upsell & expansion

Problem solving

Customer advocacy

Operational excellence

Account management

Data analysis

Reporting

Project management

Commercial acumen

Ownership

Communication

Tools

Salesforce

Intercom

Job description

StoreHub is seeking a Customer Success Manager to ensure customers use the StoreHub platform effectively and maximize value from our features. You will own relationships with a portfolio of merchants, drive retention, adoption, and expansion while acting as a trusted internal advocate to resolve issues swiftly.

The role requires strong account management, data analysis, and communication skills, with 100% onsite work setup in Makati and occasional field work.